English speaker User Support Coordinator for… at Nexusbal · London

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

Mandatory Eu passport ( no Visa sponsorship)

🔸 What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

🔸 What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care

🔸 Perks & Benefits:

• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders
• Location: Lisbon, Portugal