Manager – SME Merchant Sales & Success at Newbazaar… · Mumbai

Position Overview

We are looking for a high-energy, performance-driven Manager – SME Merchant Sales & Success to drive the complete lifecycle of our SME merchant network. In this hybrid role, you will be responsible for acquiring new SME merchants, closing commercial agreements, onboarding them smoothly, and tracking product activation and revenue metrics to maximize merchant volume and growth.

Key Responsibilities

1. Merchant Acquisition & Sales (Hunter)

• Identify, qualify, and prospect potential SME merchants through inbound leads and outbound cold calling.
• Pitch ShopSe’s BNPL and EMI checkout solutions to business owners and key decision-makers.
• Clarify product features, commercial terms, and settlement structures; negotiate and close merchant agreements efficiently.

2. Onboarding & Product Activation

• Guide merchants through documentation, KYC, and technical/digital onboarding.
• Coordinate internally with operations, risk, and product teams to ensure fast account setup.
• Track Time-to-First-Transaction (TTFT) to ensure new merchants actively start using ShopSe solutions immediately post-onboarding.

3. Merchant Success & Volume Growth (Farmer)

• Monitor key performance metrics across assigned accounts, including transaction volume (GMV), approval rates, and active user trends.
• Act as the single point of contact (SPOC) for merchants to resolve commercial queries, operational issues, or product clarifications.
• Drive engagement programs, merchant training, and promotional push to increase checkout conversion and overall revenue.

4. CRM & Operations Management

• Maintain strict CRM hygiene by logging all lead interactions, pipeline stages, onboarding status, and account updates in real time.
• Analyze sales pipeline data and merchant conversion funnels to refine outreach strategies and improve win rates.

Qualifications & Requirements

• Experience: 1–4 years of experience in B2B Inside Sales, Merchant Acquisition, or Customer Success within Fintech, Payment Gateways (PG), POS, SaaS, or E-commerce services.
• Education: Bachelor’s degree in Business, Commerce, or a related field (MBA is a plus).
• Communication: Exceptional verbal and written communication skills with strong negotiation and phone-pitching abilities.
• Analytical Mindset: Comfortable working with data and tracking key revenue metrics (GMV, conversion rates, retention rates).
• Tools: Prior experience working with CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM) is mandatory.
• Agility: Ability to multitask across high-volume sales calls, onboarding workflows, and ongoing merchant management in a fast-paced environment.