New York City Growth - Highgate Hotels
Shift Engineer at New York City… · US-MA-Bos…
Job Description
Viceroy Hotels
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Overview
Step into the future of hospitality at The Atlas Hotel.
The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership.
Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.
The Shift Engineer is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees.
Responsibilities
- Perform preventive maintenance and repairs across guest rooms and public areas, including plumbing, electrical, HVAC systems, furniture, fixtures, and finishes to ensure optimal functionality and guest comfort.
- Maintain and service all major building systems, including boilers, chillers, HVAC, electrical, and plumbing infrastructure.
- Diagnose, troubleshoot, and repair mechanical, electrical, and plumbing issues, including water lines, pumps, kitchen equipment, and air conditioning systems (filters, coils, motors).
- Execute routine maintenance tasks such as replacing and programming televisions, repairing electronic lock systems, and installing or repairing lighting components (switches, receptacles, bulbs, and fixtures).
- Complete carpentry and cosmetic repairs, including furniture repair, sheetrock finishing, painting, and wall covering restoration.
- Conduct equipment monitoring, including taking and recording readings, testing cooling towers, and identifying abnormalities.
- Read and interpret blueprints, schematics, and wiring diagrams to support effective troubleshooting and repairs.
- Maintain accurate records of preventive maintenance, repairs, and equipment performance.
- Ensure all work is completed in compliance with applicable local, state, and federal codes and safety standards.
- Respond to guest service requests and emergency calls within 10 minutes, supporting overall guest satisfaction.
- Follow all emergency procedures and provide operational support during critical situations.
- Perform daily shift engineer checklists and promptly report any irregularities.
- Maintain exterior areas, including snow removal operations (shoveling, snowblowers, equipment use) and routine grounds upkeep such as leaf and debris removal.
- Ensure proper care, organization, and maintenance of tools, equipment, and workspaces, maintaining a clean and safe environment.
- Identify and report safety hazards to the Director of Engineering in a timely manner.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field required.
- At least one year of progressive experience in a hotel or related field preferred.
- Trade school and/or College course work in related field helpful.
- Flexible and long hours sometimes required.
- Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly courteous and service oriented manner.
- Must be able to effectively communicate both verbally and written, effectively with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must be extremely professional and demonstrate genuine and intuitive service.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other department-related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
- Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions - Paid holidays
- Paid vacation
- Paid sick leave (provided in accordance with applicable law)
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington:
- 8 paid holidays per year
- Up to 20 days of paid vacation per year, based on classification and length of service
- Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado:
- 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
- Up to 20 days of paid vacation per year, based on classification and length of service
- 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California:
- 8 paid holidays per year
- Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
- Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
**The above-referenced benefits do not apply to part-time positions
Posting Date
This job opening was posted on October 29, 2026 and will remain open for at least 75 days.
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