Retail Workforce Management Specialist at New Balance · Amsterdam

Retail Workforce Management Specialist
Location: DTC Office, Amsterdam
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
New Balance is seeking a Retail Workforce Management Specialist to act as the functional owner of our WFM platform supporting EMEA retail stores in collaboration with Global and Regional Retail Operations. In this role, you will sit at the intersection of technology and retail operations, ensuring the efficient operation of the scheduling engine and providing a positive first-line user support to our store teams.
The new WFM system will launch in 2026, and this role will be critical in ensuring a smooth implementation. You will partner closely with Retail Operations, IT, Finance, and HR to translate business needs into effective system configuration, provide support to our retail stores, and evolve the platform as our retail business grows. This role plays a critical part in shaping how labour is planned, scheduled, and optimized across the store network.
MAJOR ACCOUNTABILITIES:
Configuration and Management:
Act as the functional owner for the WFM tool within EMEA working in collaboration with global and regional retail operations.
Lead the implementation of the new WFM system including communication and training.
Configure and maintain the WFM scheduling engine to optimize workforce planning and resource allocation.
Implement updates and enhancements to the WFM tool to meet evolving business needs in line with Retail Operations.
Review products and assess how new feature functionality would be implemented and users trained on new function
Ensure that the WFM helps enhance overall store productivity while positively impacting the associate experience.
User Support:
Provide first-line support to users, addressing technical issues and queries related to the WFM tool.
Conduct training sessions and leverage user documentation to assist associates in effectively utilizing the tool.
System Monitoring:
Monitor system performance and troubleshoot issues to ensure the WFM tool operates smoothly.
Collaborate with IT and other departments to resolve technical problems and improve system functionality.
Data Analysis:
Analyze workforce data to identify trends and make recommendations for improving scheduling efficiency.
Configure self-service reports for users within the WFM tool.
Collaboration
Directly support and collaborate with all EMEA retail stores.
Ability to partner with and communicate across multiple stakeholder groups; Retail Operations – regional and global, Training, IT, Finance, HR.
Work with other regions within NB to share and leverage best practices as WFM rolls out globally.
REQUIREMENTS FOR SUCCESS:
Minimum of 2 years of experience in a technical support role, preferably with a focus on workforce management tools.
Legion WFM experience preferred or experience on a comparable package (StoreForce, Workday, Kronos, etc)
Experience of operating in a retail environment preferred
Proficiency in configuring and managing workforce management tools
Strong understanding of retailscheduling engines and workforce planning principles.
Experience with database management and data analysis.
Strong communication skills to interact with users and deliver training.
Excellent problem-solving skills and the ability to provide effective user support directly with retail stores.
BENEFITS:
Discretionary Bonus Opportunity
Discount on the health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €300 travel allowance each month
Hybrid working
On-site Gym
Employee Discount
Work from-home allowance
Home working equipment
Sports subscription services
Flexibility towork 20 days from anywhere each year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.