Neuropath Behavioral Healthcare→
Case Manager at Neuropath Behavioral Healthcare in Cherry Hill, NJ
Mid LevelOn-siteFull-timeCherry Hill, NJ$15–$15/hr
Skills
computer proficiencysoftware learningcommunicationactive listeningservice orientationproblem solvingcustomer servicespanish language
Job Description
Job Summary:
Our **Case Manager**
will provide program coordination along with performing
administrative functions for our clientele. They interact
with **NeuroPath Healthcare Solutions**
clients by ensuring they receive the services they need
and resolving any complaints.
**Who We Are :**
At **NeuroPath Healthcare Solutions**
, we provide comprehensive technology driven healthcare
solutions for healthcare organizations, including
hospitals, long term care, outpatient facilities, and
residential treatment.
We are focused on acquiring the best talent. We want
our **Customer Service Administrator**
to be internally motivated and adaptive. We value our
fast-paced team dynamic and are looking for individuals
who embody our core values as a client focused
organization.
**Duties/Responsibilities:**
·
Interacts with clients via telephone or email, to
provide support and information on products or
services.
·
Collects and enters requests for new or additional
services.
·
Assigns and schedules services.
·
Fields client inquires and complaints; when the issue
is beyond the representative’s knowledge, forwards
to the assigned specialist or other appropriate
staff.
·
Performs client satisfaction calls.
·
Ensures that appropriate actions are taken to resolve
clients’ problems and concerns.
·
Maintains client accounts and records of client
interactions with details of inquiries, complaints, or
comments.
·
Attends in-service training as required by
regulation.
·
Adheres to all agency administrative and clinical
policies and procedures.
·
Performs other related duties as assigned.
Requirements
**Skills/Abilities:**
·
Excellent communication skills including active
listening.
·
Service-oriented and able to resolve customer
grievances.
·
Proficient computer skills with the ability to learn
new software.
·
Must consent to and pass a formal background check
including fingerprinting.
·
Bilingual (Spanish Speaking) is a plus.
**Education and Experience:**
·
High school diploma or equivalent with at least three
years relevant experience
·
Associates degree or equivalent with at least
one-year related experience.
·
Customer service experience required.