Senior Service Delivery Manager (Systems Mgt… at NCS · Singapore

companyDescription
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
jobDescription
You will be part of a team of highly motivated individuals in the IT Governance Team, managing the services delivery and operations support of IT infrastructure on behalf of a key client of NCS.  You should have proven track records in areas of Stakeholder Management, IT Service Management, Cybersecurity Incident Management, IT Security Management, and IT Security Compliance & QA Management. You should also be familiar with relevant IT Infrastructure domains.
If you thrive on being part of IT Services delivery and on transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.
Responsibilities
You will be performing the following scope of work for the IT Security systems and devices for a key client of NCS:
IT Service Management
Cybersecurity Incident Management
IT Security Management
IT Security Compliance & QA Management
The following are the activities in each scope of work:
Service Management
Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
Monitor and update client on operation concern and/or compliance matters and propose resolution.
Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
Conduct and/or participate in management update meetings - CAB, Operations, Service Review, Audit and Management Meeting.
Review reports from Operations & Support (O&S) project teams within the System Family
Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
Prepare Management plan and submit compilation to the Client annually
IT Configuration Management
Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
Maintain oversight and review the Obsolescence at System Family Level.
Prepare and submit report to Client
Incident Management
Lead investigation and resolution of incident
Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
IT Security Management
Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
Escalate and/or seek Client’s acceptance and approval of assessed risks.
IT Security Compliance & QA Management
Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
Declare, review and report compliance status to SMO head office annually.
During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
Provide a Rectification Plan on any gaps found.
Provide rectification plan for issues arising from audit.
Seek waiver on compliance whenever it is justifiable.
Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
Work with Client on system enhancement required for policy changes and audit requirements.
qualifications
BSc degree in Computer Science or similar relevant field
Be ITIL Foundation certified
Familiar with ISO 9001 and ISO 27001
Relevant cybersecurity, audit, risk or security platform certifications will be an advantage
At least ten (10) years of relevant experience in security infrastructure, security operations, or security platform administration
Hands-on experience in administering and supporting security and compliance platforms such as Tenable, BeyondTrust, Splunk, or equivalent solutions
Experience in vulnerability management, privileged access management, compliance monitoring, remediation tracking, and security reporting
Understanding of network protocols and standards
Have at least five (5) years of experience in leading a team in a similar capacity
In depth knowledge of best practices around management, control, and monitoring of system infrastructure
Outstanding organizational and time management skills
Excellent communication and leadership skills
Analytical thinker and problem solver
Attention to details
Have good interpersonal, presentation, written and communication skills
Maintain effective communication channels with stakeholders
Manage issues & risks and ensure timely escalation
Ability to manage concurrent tasks
additionalInformation
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
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