Digital Technical Producer - Salesforce… at NCS Australia · Sydney

Company Description

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Please note we would look at either a contract or permanent person for this position

Job Description

We’re looking for a highly experienced Digital Technical Producer with deep, hands-on Salesforce Marketing Cloud (SFMC) expertise to support a growing pipeline of complex, multi-channel campaigns. This is not a traditional EDM role — we’re seeking a specialist who operates beyond basic HTML production, with the ability to deliver end-to-end campaign development, automation, and customer journey orchestration within SFMC.

You will be responsible for the end-to-end technical delivery of sophisticated, data-driven campaigns, working closely with stakeholders to translate business requirements into scalable, robust solutions. This role requires strong expertise across SFMC automation, journey design, and multi-channel execution, not just email production, with a focus on quality, efficiency, and performance.

You’ll play a key role during a period of significant platform transformation, including the transition from Marketing Cloud Engage to Marketing Cloud Advanced and the migration of decisioning from Pega to Salesforce Data Cloud. With campaign complexity increasing and channel expansion accelerating across email, push, in-app, and notification centres, this role is critical to strengthening technical delivery capability and supporting the evolution of the organisation’s Martech ecosystem.

Qualifications

• Strong hands-on Salesforce Marketing Cloud expertise, beyond basic EDM builds, including automation, journey development, and platform configuration.
• Proven experience in EDM development with solid HTML/CSS capability.
• Strong proficiency in AMPscript for personalisation and data-driven messaging.
• Advanced experience with Automation Studio and Journey Builder, including complex lifecycle and triggered campaigns.
• Experience delivering multi-channel campaigns across email, push, in-app, and notification centres.
• Experience supporting or contributing to migration from Marketing Cloud Engage to Marketing Cloud Advanced (highly regarded).
• Familiarity with Salesforce Data Cloud and/or decisioning platforms such as Pega (advantageous).
• Proven ability to translate business requirements into scalable technical solutions within SFMC.

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks