Information Systems Analyst at Nch'ḵay̓… · West…

INFORMATION SYSTEMS ANALYST Duties, Responsibilities, Authority, and Accountabilities Application Support and System Administration • Provide first and second-level support for business applications and respond to system tickets across the organization. • Investigate, troubleshoot, and resolve application issues or escalate as appropriate. • Monitor ticket queues and prioritize requests based on business impact and urgency. • Perform system administration activities including user setup, permissions, configurations, and maintenance. • Coordinate with vendors and technical partners to resolve system-related issues. • Maintain system documentation, support procedures, and knowledge articles. Business Process Analysis and Continuous Improvement • Work with business stakeholders to understand current processes and identify improvement opportunities. • Gather, document, and validate business requirements. • Support process mapping and workflow documentation. • Conduct gap analysis and recommend practical system or process improvements. • Assist in developing standard operating procedures and best practices. Solution Delivery and Implementation Support • Support implementation and enhancement projects across NetSuite, UKG, and other business systems. • Assist with configuration, testing, and deployment activities. • Participate in system integrations and data validation activities. • Support user acceptance testing (UAT), defect tracking, and issue resolution. • Assist with post-go-live stabilization and adoption activities. • Support the development and deployment of reporting solutions, including Power BI integrations with NetSuite, UKG, and other enterprise systems. Reporting and Data Support • Create and maintain reports and dashboards to support business operations. • Design, develop, and maintain Power BI dashboards and reports that provide actionable insights to business stakeholders. • Support data validation and improve reporting accuracy. • Assist with data cleanup, migration preparation, and governance activities. • Help identify opportunities to automate reporting and operational processes. • Manage and organize Power BI workspaces, datasets, and data refresh schedules to ensure reliable and up-to-date reporting. Training and User Enablement • Develop user guides, training materials, and system documentation. • Deliver end-user training sessions and provide ongoing support. • Promote system adoption and continuous improvement initiatives. • Collect user feedback and recommend enhancements. Cross-Functional Collaboration • Collaborate with Finance, HR, IT, Real Estate, Business Development, and operational teams. • Participate in workshops, requirement sessions, and project meetings. • Communicate project updates and support status effectively. Other • Perform other duties as required. • Adheres to and promotes Nch’ḵaỷ’s values (Leadership, Trust, Respect, Wisdom, Competence, and Passion). • Contribute to a positive workplace culture as a team member. Reporting Responsibilities and Authorities from Supervisor • Information Systems Manager • IT Director PREFERRED QUALIFICATIONS • Experience with NetSuite, UKG, Yardi an asset • Certified Business Analysis Professional (CBAP), NetSuite ERP Consultant, or UKG-specific certification an asset   • Knowledge of Project management and Process improvement methodologies • Experience with Power BI for data visualization and dashboard creation. • Proficiency in designing and implementing interactive dashboards to support business decision-making. KNOWLEDGE, SKILLS, AND ABILITIES • Bachelor’s degree in business administration, Information Systems, or a related field. • 2–5 years of experience in Application Support, Systems Administration, Business Analysis, or related roles. • Experience supporting ERP, HRIS, or enterprise applications. • Strong analytical and troubleshooting skills. • Experience documenting business requirements and workflows. • Proficiency with Microsoft Office tools and business documentation. • Familiarity with reporting and dashboard tools (Power BI preferred). • Ability to manage multiple priorities and work independently. • Strong communication and stakeholder engagement skills. • Able to maintain a high degree of confidentiality. • Flexible and adaptable in a changing environment. • Previous experience working with First Nations is an asset; a strong desire to learn about and uphold Sḵwx̱wú7mesh values and teachings in a respectful manner is essential for this role