Service Advisor ( 2 Wheelers ) at Navin Motors… · Katpadi

Core Responsibilities

• Customer Intake: Greet customers, listen to vehicle complaints, and document performance issues accurately.
• Job Card Creation: Open official job cards detailing the required repairs, timelines, and cost estimations.
• Initial Diagnosis: Perform visual inspections or brief road tests to verify customer complaints.
• Workshop Coordination: Translate customer descriptions into actionable work orders for the mechanical team.
• Service Tracking: Monitor repair progress to ensure vehicles are completed within the promised timeframe.
• Upselling & Promotion: Recommend extended warranties, roadside assistance packages, or original equipment manufacturer (OEM) accessories.
• Quality Check: Perform final vehicle inspections prior to handover to ensure all repair standards are met.
• Billing & Handover: Explain the finalized invoice details, parts replaced, and warranty protections to the customer.

Required Skills and Qualifications

• Education & Experience: Diploma in Automobile/Mechanical Engineering with 5~6 years of experience in similar position is highly preferred.
• Technical Knowledge: Clear understanding of two-wheeler engine mechanics, electrical components, and routine maintenance protocols.
• Communication: Ability to break down technical mechanical terminology into simple explanations for customers.
• Tools & Software: Experience using Dealer Management Systems (DMS) and standard billing software.
• Problem Solving: Competency in handling customer complaints, billing discrepancies, or delays efficiently.
• Licensing: A valid two-wheeler driving license is required for conducting vehicle road tests.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: In person