National General→
Document Services Associate II - National… at National… · Irving
Skills
Job Description
Summary: National General, a part of The Allstate Corporation, provides home, auto, accident and health insurance and other specialty insurance products through agents and directly to consumers. The Document Services Associate II supports document servicing operations by managing inbound and outbound mail, processing insurance-related documents, performing scanning and sorting, and assisting with quality checks and workflow efficiency.
Responsibilities:
- Manages time-sensitive, complex or critical documents
- Enables achievement of service level agreements by processing inbound and outbound mail quickly
- Develops and enhances document servicing skills and knowledge by participating in cross-training
- Manages outgoing documentation by processing high-volume of metered mail, preparing overnight packages, ensuring application of correct postage and updating records
- Contributes to success of document servicing operations by assisting with quality checks, resolving minor processing issues and providing advice and guidance to peers
- Facilitates preparation of incoming insurance-related mail by opening envelopes with industrial equipment, manually removing envelope contents and sorting documentation for scanning
- Processes high volume of received documentation by reviewing and sorting individual documents, adding separator sheets and utilizing scanning equipment to capture mailed documentation within internal systems
Required Qualifications:
- Detail-Oriented, Document Processing, Mail Delivery, Mailroom, Scanning
- Candidates must possess authorization to work in the United States
Preferred Qualifications:
- High School Diploma or GED (Preferred)
- 0-2 years experience (Preferred)
Required Skills: Document Processing, Mail Delivery, Mailroom Operations
Benefits: Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse., Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.