National Debt Relief→
Client Loyalty Specialist at National Debt Relief in US-PA
Job Description
Client Loyalty Specialist
Overview
Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels.
Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience.
This position has an expected start date of 12/7/2026. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.
This is a full-time remote role with the following schedule options:
- Monday - Friday: 9am - 6pm ET
- Monday - Friday: 10am - 7pm ET
- Monday - Friday: 12pm - 9pm ET
- Tuesday - Saturday: 9am - 6pm ET
Responsibilities
- Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
- Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
- Follow established quality guidelines to ensure clients are cared for with integrity
- Show the values and benefits of the program to clients
- Document client discussions clearly and concisely using Salesforce customer relationship management software
- Meet performance criteria set forth by the management team (subject to change based on company baselines)
- Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates
Qualifications
- 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
- High school diploma required
- Experience in sales and account management, consistently meeting or exceeding performance expectations
- Excellent verbal and written communication skills
- Outstanding interpersonal skills
Soft Skills Qualifications Include the Ability to:
- Clearly explain details about the company's debt settlement program to current clients
- Recall details of calls with clients and to record those details accurately in Salesforce
- De-escalate stressful situations
- Support and calm vulnerable or upset clients
- Remain calm and professional during difficult discussions
National Debt Relief Role Qualifications:
- Computer competency and ability to work with a computer
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Punctuality expected, ready to report to work on a consistent basis
- Attain and maintain high performance expectations on a monthly basis
- Work in a fast-paced, high-volume setting
- Use and navigate multiple computer systems with exceptional multi-tasking skills
- Remain calm and professional during difficult discussions
- Take constructive feedback
- Available for full-time position, overtime eligible if classified non-exempt
Compensation Information
About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Wellness Incentive Program
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
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