Seasonal Customer Service Representative - Harrisburg Airport

Summary: National Car Rental, part of Enterprise Mobility, is one of the largest and fastest growing privately owned automotive rental and leasing companies in North America. They are seeking a Seasonal Customer Service Representative to provide superior customer service, facilitate the rental process, and ensure a positive experience for all customers at the Harrisburg Airport. Responsibilities: - Meet and greet customers in a professional, friendly, and timely manner - Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment - Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information - Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors - Place outgoing calls for callback management, and miscellaneous calls as assigned - Assist to assess condition of rental upon return - Notify Management of any known customer problems - Notify Management of any known vehicle problems and any required vehicle maintenance - Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Required Qualifications: - Must have a minimum of 1 year prior customer service retail or administrative support experience - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - No drug or alcohol related conviction on driving record in the past 3 years - Must be at least 18 years of age - High School Diploma or G.E.D. required - This is a seasonal position and you may work up to 180 working days during the defined season and must experience a 3 month break in service prior to working as a seasonal or regular employee Required Skills: Customer Service Experience, Retail Experience, Administrative Support Experience, Customer Service Benefits: Opportunity to earn up to $1300 on monthly bonuses, Shift differential of $ 17 / hour between the hours of 6:00pm-3:00am