Training Programs and Services Administrator at National… · Kansas…

TRAINING PROGRAMS AND SERVICES ADMINISTRATOR Location: Kansas City · Hybrid JOB DESCRIPTION: The Education and Training department of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for a Training Programs & Services Administrator. This position serves as the primary point of contact for the Education and Training Department, responding to external inquiries with high-quality customer support. Maintains comprehensive knowledge of departmental programs, including subject areas, course formats, and delivery methods, to effectively guide learners through the enrollment lifecycle, including registration, troubleshooting, and general program assistance. Provides internal administrative support to Education and Training functions.     This is a full-time hybrid position. Residency within 100 miles of the Kansas City office is required.    Responsibilities Include:  • Manage registrations and support customers’ financial transactions including registration payments, refunds, enrollment transfers, invoices, and related transactions  • Maintain accurate departmental records  • Review and update standard operating procedures (SOPs) to ensure accuracy and consistency  • Provide logistical and technical support for webinars, virtual instructor-led trainings, and in-person events  • Coordinate packaging and shipment of designation award materials    Minimum Education and/or Experience Required  Associate’s degree and two years in a training administrative or similar training support role or an equivalent combination of education and experience.    Preferred Experience  Experience with learning management systems and/or financial accounting systems. Experience with ticketing systems (such as Jira).   Systems & Technology Requirements  Microsoft 365, including Word, Excel, PowerPoint, SharePoint, and Outlook.  Travel  This position does not require overnight business travel. Employees are responsible for their personal transportation to/from the home and office, including events, meetings, and training required by the NAIC.    Compensation  $25.79 an hour up to $30.00 an hour, commensurate with education and experience.     Sponsorship  Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.  Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information. The NAIC is proud to be an Equal Opportunity Employer    Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.