Duty Manager at MYM Recruitment in Ballybofey, County Donegal

MYM are happy to continue working with its long-standing client, based in Donegal. This Boutique Hotel is in a thriving location and has a great reputation.

The Role:

The Duty Manager will be responsible for monitoring and supervising the operational day-to-day activity of front line customer services. The Duty Manager will assist the Heads of Departments and the General Manager in the day-to-day running of all food and beverage, housekeeping, leisure, front of house and banqueting activity and will coordinate with all other department managers to ensure the highest level of customer service. They will promote a cost conscious culture throughout the organisation while continuously enhancing all services offered through innovative customer services.

This role will require close collaboration with the General Manager and all Heads of Departments to ensure the best possible standards of customer services and highest revenue at all times.

Reports to: General Manager / Operations Manager

Key responsibilities:

• Responsible for coordinating and supervising operational plans to meet the needs of strategic objectives and income targets.
• Monitor service standards across all areas of operations.
• Ensure that standard operating procedures are adhered to and up-to-date in each department.
• Contribute to the development of new customer service lines.
• Support all departments in delivering a high standard of customer services at all times.
• Retain responsibility and accountability for the hotel’s day to day operations.
• Ensure that all public areas (reception/bars/function rooms/hallways/toilets etc.) are clean, tidy and up to the agreed standards.
• Engage with hotel guests and customers to ensure that the highest standard of customer service is achieved at all times.
• Monitor function sheets in a timely manner to ensure that all departments have the required staffing to meet critical business needs.
• Ensure that all corporate events, meeting rooms and banqueting suites are prepared for viewings and relevant bookings.
• Prepare end of shift and accident and incident reports and forward them to the General Manager and duty managers to ensure continuity of service.
• Manage all guest queries and complaints in a timely manner ensuring that guest satisfaction is met and that any issues are escalated to Senior Managers when necessary.
• Prepare for all tour and group arrivals with the relevant stakeholders (reception/restaurant/HODs/Housekeeping etc.) to ensure that all arrangements are as required.
• Meet all tour and group arrivals when they arrive at the hotel in a professional and timely manner, ensuring that relevant stakeholders are made aware of any arrangements/changes/contacts, if needed.
• Monitor the needs of each department and assist service when needed.
• Monitor all incoming deliveries ensuring that stock is checked against the invoice and that the delivery is safely stored away in the appropriate place and in a timely manner.
• Ensure that all staff are working to the required standards at all times and addressing any underperformance in a timely manner and informing the relevant Head of Department when necessary.
• Responsible for the safe management of all cash and credit card transactions ensuring that tills, floats and revenue are stored safely away in accordance with standard operating procedures.
• Salary negotiotable depending on experience

Esential Criteria:

• Minimum 3 years experience in a similar role,
• IT literate with excellent working knowledge of Word, Excel and Outlook,
• A high level of attention to detail and accuracy due to the importance and nature of the work,
• First class communication and interpersonal skills.

INDHP

Job Types: Permanent, Full-time

Pay: From €30,000.00 per year

Ability to commute/relocate:

• Ballybofey, County Donegal: reliably commute or plan to relocate before starting work (required)

Work Location: In person