Eyewear Customer Service/Sales Advisor at MyEyeDr. in Columbia, MD

Summary: MyEyeDr. is a high-growth, premier healthcare company focused on delivering exceptional, personalized vision care. The Eyewear Consultant role involves providing outstanding customer service, assisting patients with eyewear selection, and collaborating with team members to ensure a seamless patient experience.

Responsibilities:
- Provide patients with exceptional customer service by understanding and advising the patient’s needs
- Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
- Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
- Provide patients with comprehensive explanation of insurance benefits
- Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
- Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
- Collaborate with doctor(s) and team members to provide seamless patient experience
- Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
- Participate in other office duties as assigned

Required Qualifications:
- Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
- A proactive approach to problem solving with an entrepreneurial spirit
- Willing to learn about industry, product, and services
- Ability to sell with a desire to meet office goals with a 'can do' attitude
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience

Required Skills: Sales, Eyewear Fitting, Lens and Frame Selection, Insurance Benefits Explanation, Patient-Centric Attitude

Benefits: Grow and develop your career through role specific training programs, Be offered an opportunity to earn bonuses and commission (role specific), Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more, Participate in our Vision coverage and associate discounts on our products, Participate in our 401(k) with competitive company match, Accrue PTO and paid holidays from day one