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Field Service Engineer, SMT at Mycronic in Remote
Job Description
Field Service Engineer, SMT
Location: United States
Field Service Engineer, SMT
Do you want to be part of an organization on the cutting edge of technology?
We’re looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You’ll work alongside leading industry experts and take on challenging projects that bring tomorrow’s electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 50 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
Overview
We are looking for an experienced Field Services Engineer, SMT, to join Mycronic’s PCB Assembly Division. It is an exciting time to join our team!
Mycronic is a leading global provider of surface-mount technology equipment and PCB Assembly systems. Our comprehensive product portfolio supports electronics manufacturers around the world in producing complex, high-value printed circuit boards. With a strong focus on precision, reliability, and production efficiency, our solutions help customers optimize their manufacturing processes and meet the demands of today’s rapidly evolving electronics industry.
The Field Service Engineer, SMT, is responsible for providing technical expertise to customers; including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements. Travel is required to perform the activities of this role and is anticipated but not limited to 50-75%. This role is located in Baltimore, MD or Pittsburgh, PA.
Key Responsibilities
Install, configure, and troubleshoot PCB Assembly systems and software at customer locations
Conduct pre-site inspection, preventative maintenance and customer care support for service contracts
Maintain accurate records in field service management (FSM) software to reflect the support and repair history of equipment serviced or repaired
Account for and maintain all assigned company assets, including laptops, mobile devices, tools, and repair parts
Document warranty claims and return defective parts replaced during repair in a timely manner
Establish and maintain open communication with key account personnel to track ongoing support and repair needs, escalating complex issues to management as necessary
Continuously develop the technical knowledge and skills required to deliver top-tier customer service and support
Deliver remote technical support as needed
Achieve assigned performance targets and goals while executing additional duties related to company service processes as required
Provide trade show support; including setting up equipment and installing temporary cabling as needed
Experience and Qualifications
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
- Three years related experience with surface mount technology, electronics and/or robotics
- Mechanical assembly, electrical and basic maintenance experience preferred
- Valid driver’s license; dependable vehicle
- Familiarity with PC platforms and Microsoft Windows environment
Why Join Us?
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success. Take part in the excitement of working with innovative people and global businesses who are elevating today’s standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
We offer a competitive total rewards package designed to support your financial well-being, professional development, and overall peace of mind including:
- Competitive hourly salary range of $33.65 - $40.86 per hour
- Participation in an short-term incentive (bonus) program
- Comprehensive Blue Cross Blue Shield medical plans complemented by robust dental and vision options to ensure complete health and wellness coverage for you and your family
- Employer paid life insurance as well as short-term and long-term disability, delivering peace of mind and complete financial security against unexpected life events
- Access to a broad suite of optional supplemental insurance and lifestyle benefits, allowing you to customize your coverage to suit your family’s evolving needs
- Retirement growth with a dedicated 401(k) savings program featuring a generous 5% company match to help accelerate your long-term wealth creation
- Tuition reimbursement program offering financial support toward advanced degrees, professional certifications, and targeted executive development to power your ongoing career trajectory
- 12 paid annual company holidays alongside dedicated vacation and sick time, empowering you to rest, recharge, and maintain work-life balance
Learn more about what makes Mycronic a great place at Working at Mycronic
Equal Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
Install, configure, and troubleshoot PCB Assembly systems and software at customer locations
Conduct pre-site inspection, preventative maintenance and customer care support for service contracts
Maintain accurate records in field service management (FSM) software to reflect the support and repair history of equipment serviced or repaired
Account for and maintain all assigned company assets, including laptops, mobile devices, tools, and repair parts
Document warranty claims and return defective parts replaced during repair in a timely manner
Establish and maintain open communication with key account personnel to track ongoing support and repair needs, escalating complex issues to management as necessary
Continuously develop the technical knowledge and skills required to deliver top-tier customer service and support
Deliver remote technical support as needed
Achieve assigned performance targets and goals while executing additional duties related to company service processes as required
Provide trade show support; including setting up equipment and installing temporary cabling as needed
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
- Three years related experience with surface mount technology, electronics and/or robotics
- Mechanical assembly, electrical and basic maintenance experience preferred
- Valid driver’s license; dependable vehicle
- Familiarity with PC platforms and Microsoft Windows environment