Customer Service Representative at Mustard Seed… · Akron

Apply Description Job Summary Provides exceptional customer service acting as a liaison between the store, its customers and associates. Resolve customer concerns and provide product and operational information as needed. Exercises multitasking abilities to support department operations through cashiering and bagging responsibilities. Responsibilities Provide excellent customer service to internal and external customers Execute proper cash handling and payment processing in accordance with company policies and procedures Reliably conduct the checkout responsibilities of a cashier in accordance with company policy and procedures Resolves customer product issues through returns, refunds, and exchanges as situations demand Fields phone calls and operates phone tree in accordance with IT standard operating procedure Monitors and utilizes shared CSR email account to communicate necessary information and stay informed on company communications Performs Customer Service desk duties as needed Performs other duties as assigned. Working Conditions Works in a non-smoking store environment where there is occasional discomfort due to exposure to dust/pollen, elements, temperatures changes, and infrequent environmental noise. Equipment Operated Cash Register Bailer Machine Tablets Printer POS Terminal Trash Compactor Vacuum Hand Scanner Adding Machine Laptop Computer Corded and Cordless Phones Handheld Mobile Remote Device Requirements Education And Experience 1+ years of Customer Service Experience is required 6+ months of Cashiering or Cash Handling experience is required Knowledge, Skills, Abilities
Interpersonal Skills Basic Math Skills Ability to Problem Solve Ability to answer and field phone Calls Basic Computer Skills Cash Handling Skills Verbal Communication Skills Ability to work independently Ability to Multitask Strong Attention to Detail Ability to work with a team Ability to operate Cashier Equipment Physical Requirements Hearing (Auditory) Reading Reaching Lifting and Carrying 50 lbs. Cordless and Corded Phone Handling Bending Grasping Standing Sight or Peripheral Vision Operating Equipment Pushing/Pulling Shopping Carts Walking Crouching Communicating (Verbal) Writing Computer Operations Machine Operations Salary Description 15.00 - 16.00/hr.