Technical Helpdesk Engineer at MSX… · Daventry

companyDescription
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.
jobDescription
The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network, independent repairers. In addition, the Technical Helpdesk Engineer will:
record data into the computer system
provide vehicle and concern detail about cases
identify and report on vehicle case histories, trends, and analysis
deal with and respond to telephone calls and emails
qualifications
Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years’ technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:
be an automotive professional
have excellent automotive knowledge
have worked within a high-performance, collaborative, constructive peer group
be able to describe and understand complex technical issues clearly
be confident in technical concern resolution
be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
have qualification of City and Guilds or NVQ L3
have a HV qualification (IMI3 or higher)
be PC Literate
additionalInformation
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
up to £42,500 per year per year (depending on experience)
25-days annual leave per year
Paid business expenses
Cashback Health Care Scheme
Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly
Working pattern and location
40 hours per week
Monday – Friday
Location: Daventry office based (home office 1 day/week)
Permanent contract
You can learn more about MSX International on our website: MSX International - MSXI
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.