HR Generalist at MRO Holdings in Jacksonville, FL

HR Generalist

What You’ll Do

Employee Relations & Investigations

• Serve as a trusted advisor to employees and managers on workplace concerns and HR matters
• Conduct fair, thorough, and timely investigations into employee complaints (e.g., misconduct, harassment, policy violations)
• Provide recommendations and partner with leadership on appropriate outcomes
• Promote a respectful, inclusive, and compliant work environment

• Support employees and managers across a variety of HR functions and serve as a key backup for benefits administration, while also assisting with leave management, workplace investigations, recruitment, onboarding, compliance, and HRIS administration.

Performance Management

• Partner with leaders to manage and improve employee performance
• Coach managers on performance conversations, feedback, and accountability
• Support the development of performance improvement plans (PIPs) and corrective actions
• Ensure consistency and fairness in performance practices
• Assist with performance review cycles and goal-setting processes

Employee Engagement

• Support engagement surveys and action planning
• Analyze feedback and recommend solutions to improve employee experience
• Assist with recognition programs and internal communications
• Partner with leaders to strengthen morale and retention

HR Compliance & Support

• Interpret and apply HR policies and employment laws (ADA, FMLA, EEOC, etc.)
• Maintain confidentiality while handling sensitive employee information
• Support onboarding, offboarding, and broader HR initiatives

What You Bring

• 3–5 years of HR experience, with strong emphasis on employee relations, investigations, and performance management
• Solid knowledge of employment laws and HR best practices
• Strong coaching, conflict resolution, and communication skills
• Ability to navigate sensitive situations with professionalism and sound judgment
• Strong team orientation and collaboration skills
• Advanced level utilization of Excel and other HR systems
• Bilingual English/Spanish required.
• Must be a U.S. Citizen or Green Card holder.
• Experience with UKG required.

Nice to Have:

• Bachelor’s degree in HR, Business, or related field
• HR certification (SHRM-CP, PHR, etc.)
• Work experience in the aviation/MRO industry

Why Join Us

• Opportunity to make a meaningful impact on culture and employee experience
• Collaborative and values-driven HR team
• Growth and development opportunities

Work Environment & Accessibility

This role operates in an office environment inside of an airplane hangar. The position may require occasional movement within the workplace, use of standard office equipment, and communication with employees and leaders.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration without regard to legally protected characteristics.

If you need an accommodation during the application or interview process, please contact Human Resources.