Warehouse Associate at MPSW in Phoenix, AZ

Reports to: Parts Store Manager        

FLSA Status: Non-Exempt

The Opportunity

We are a fast growing Arizona manufacturer’s rep firm that represents commercial HVAC products. Along with our core business we have a Service and Warranty division and a Parts Division. We are seeking a Warehouse Coordinator. Must have attention to detail, be customer service oriented and work well with others.  This position needs a self-motivated team player who can be an active part of our warehouse team and seeks remedies to ensure customer satisfaction and retention.

Responsibilities

• Supports the shipping, receiving & stocking of warehouse inventory
• Warehouse and facilities maintenance and housekeeping
• Supporting existing warehouse staff in a team-based environment while ensuring customer satisfaction
• Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times
• Performs other duties as assigned
• Flexibility to work overtime/ weekends, as required
• Assists with Parts Sales functions, as needed
• Assist with Warranty administration
• Assist with loading and unloading shipment of parts, supplies, and equipment
• Receives and processes customer orders while responding to customer’s inquiries, questions, or complaints regarding products or services
• Records changes in inventory by completing paperwork and updating data base as necessary
• Maintains supplies inventory by recording quantities used and determines needed supplies in warehouse
• May deliver parts orders to customer locations or job sites
• Follows up with all customers, either verbally or in writing, to ensure customer satisfaction
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies

The Required Profile

• Moderate PC skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Must have own transportation and a valid driver’s license with a clean driving record.
• Ability to safely and efficiently operate typical warehouse equipment such as forklift, pallet truck, hand truck

Other Skills/Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.