Customer Service Assistant at Mouser… · Vilnius

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Vilnius Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d)

What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives

• Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
• Processes customer orders, quotes and other information by entering into company systems.
• Researches and expedites customer requests.
• Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

• Initial experience in customer service or support is advantageous.
• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
• Very good Lithuanian and English skills, written and verbal; additional European languages would be a plus.
• Profound MS Office skills, experience with an ERP system would be helpful.
• Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• A modern, central office space
• Permanent employment contract
• 25 days of annual leave increasing with seniority
• Special Leave allowance for doctor appointments
• Health insurance
• A wide range of training and development opportunities through our Mouser University
• Employee referral bonus program
• Complimentary fruit and beverages at the workplace
• Regular staff events

Our office is located at the following address:

Mouser Electronics

Konstitucijos pr.15-88,

LT-09319 Vilnius

Lithuania

The salary range for this position is € 21,000.00 to € 27,783.00 annually.

About the Company

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.