Personal Injury Case Manager at Morgan & Morgan in Knoxville, TN

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. Summary We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic. Responsibilities • Daily interaction with existing and potential clients, via telephone and in person • Order medical records from providers and communicate with clients and providers during the course of treatment • Obtain documents necessary to support injury and/or liability positions • Interact with insurance carriers and healthcare providers to secure records and account balances • Work directly with multiple coworkers involved in the management and support of case files • Maintain organized case files • Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney • Interact with attorneys and present case synopsis when required • Manage case files from intake to closing under the direction of an attorney • Performs other related duties as assigned to meet the needs of the business Qualifications • Bachelor’s degree (preferred) • Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred) • At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred) • Ability to be a team player and follow procedures • Proactive interaction with clients, insurance companies and medical providers • Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision • Highly organized with the ability to juggle multiple deadlines in a fast-paced environment • Strong writing and communication skills along with attention to detail • Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm • Remote and/or hybrid not eligible #LI-KL1 Benefits Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays. Equal Opportunity Statement Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.    Here is a link to Morgan & Morgan's privacy policy.