B2B Account Manager at Montway Auto Transport in Livonia, MI

B2B Account Manager

Montway Auto Transport Livonia, Michigan About Montway

Montway Auto Transport is one of the leaders in the U.S. Auto Transport industry. Recently recognized by Inc. Magazine as one of the top five thousand fastest-growing businesses nationwide and certified as a “Great Place to Work”; Montway leverages innovative logistical solutions and personalized customer service to provide fast and reliable consumer experiences. Montway has safely shipped +1,500,000 vehicles and strives to deliver a 5-star experience with peace-of-mind transport. We are looking for forward-thinking individuals who enjoy working in fast-paced, collaborative environments. As a B2B Account Manager, you will prospect and win new business opportunities, then manage those accounts through the full order lifecycle.

Responsibilities Include But Are Not Limited to The Following

• Cold calling primarily SMBs (small and mid-sized businesses), including automotive dealerships and other verticals, to present Montway solutions.
• Prospecting and winning new business by following the Montway sales process.
• Managing and farming the account throughout the lifecycle.
• Providing excellent customer service throughout the order cycle by tracking and communicating with the customer.
• Order Lifecycle Management (OLM): Managing orders through delivery.
• Managing Load Builds.
• Dispatching Urgent Orders.
• Proactively communicating with customers.
• Providing customers with live updates on the location and status of their shipments as needed.
• Supporting Montway billing efforts for our clients from invoice to payout.
• Controlling your compensation by setting carrier pay and invoice rates for the customers that exceed the initially posted price, as well as any negotiated price adjustments.

Minimum Requirements

• Business to Business (B2B) selling experience; preferably via phone.
• The ability to connect with and influence others.
• The ability to articulate the value proposition of Montway solutions.
• Strong negotiation and closing skills.
• To be driven, motivated, and have a passion for selling!
• A proven history of success in a sales or sales-like position.
• Excellent teamwork skills.

Preferred Requirements

• Minimum High School Diploma.
• CRM experience — Salesforce preferred.
• Cold calling and prospecting experience.

Timekeeping

This is an hourly, non-exempt position. You are required to clock in and out in the company timekeeping system for all time worked, including the start and end of each shift and unpaid meal breaks. Overtime is paid for hours over 40 in a workweek and requires prior approval from your manager.

Work Schedule

This role is based in our Livonia, MI office. The standard schedule is five days in office. A three-day in-office schedule — Tuesday, Wednesday and Thursday — is available and is earned through monthly performance. New hires are in office five days per week for their first month; from month two, the three-day schedule is granted the month after you meet your expectations and suspended the month after you miss them. Full detail is in the Commission Plan section of this document.

What we look for in our employees

• Stay humble, stay hungry.
• Respect everyone as family.
• Do your best in everything you do.
• Care for employees and customers.

Now for the fun stuff, what we offer in return

• Medical, Dental and Vision
• 401k with company match
• Paid vacation and Paid Leave (Sick Time)
• 6 Paid Holidays
• 3 Floating Holidays
• Paid training
• Opportunity for growth
• Friendly and fun work environment
• Company Paid Life, STD/LTD
• EAP (Employee Assistance Program)

Work Structure & Performance Perks

• In-Office Schedule: 5 days/week base schedule.
• Earned Hybrid Schedule: 3 days in-office (Tue–Thu) / 2 days remote.
• Performance Tiering: Hybrid flexibility is unlocked monthly by hitting key performance targets (verified via Salesforce and phone activity by the 10th of each month).
• New Hires: First 30 days are full-time in-office to ensure seamless onboarding, with hybrid eligibility beginning in Month 2.