Technical Customer Success Manager - US at Monetate in Plano, TX

Summary: Monetate is a personalization and experimentation platform serving enterprise retailers, financial services firms, and consumer brands. The Technical Customer Success Manager will own customer relationships, guide onboarding and platform adoption, configure experiences and experiments, diagnose technical challenges, and connect personalization strategies to measurable business outcomes.

Responsibilities:
- Own a portfolio of enterprise and mid-enterprise customer accounts as their primary post-sales partner
- Lead value-add conversations about customers' digital journeys, connecting experimentation and personalization strategy to measurable business outcomes
- Get hands-on in the Monetate platform: configure experiences, build experiments, and implement solutions using HTML, CSS, and JavaScript
- Guide customers through onboarding, adoption, and ongoing optimization, from go-live through long-term value realization
- Diagnose and fix technical challenges and actively build solutions for customers
- Architect creative solutions to complex technical and strategic customer challenges
- Learn foundational consulting skills that drive deeper client relationships and strategic conversations
- Use AI tools, including Claude Enterprise, to work smarter, applying best practices to deliver faster and higher-quality outcomes for customers
- Collaborate with Sales, Support, and Product organizations; share field feedback that shapes the roadmap
- Be measured on customer retention, platform adoption, health scores, and your contribution to expansion opportunities
- Travel expectations: Minimal travel; occasional visits to customer offices for annual business reviews

Required Qualifications:
- • Bachelor's degree, recent graduate or up to 2 years post-graduation (STEM, Computer Science, or related technical fields preferred)
- • Strong written and verbal communication skills in English
- • Organized, adaptable, and comfortable managing competing priorities in a fast-moving environment
- Candidates must be legally authorized to work in the United States without requiring visa sponsorship now or at any point in the future
- Candidates are expected to either reside within commuting distance of Plano, TX, or be willing to relocate at their own expense prior to their start date

Preferred Qualifications:
- • Experience with a variety of AI tools, SaaS platforms, analytics tools, or CRM systems
- • Experience with data science, data analytics, and business intelligence
- • Comfort with interpreting data through data cleansing, extrapolation, and various forms of analytics
- • Exposure to web technologies: HTML, CSS, JavaScript, or APIs
- • Any customer-facing experience: internships, campus roles, or service work

Required Skills: Data Science, Data Analytics, Business Intelligence, HTML, CSS, JavaScript, APIs, Written and Verbal Communication

Benefits: Comprehensive training through our AI Academy, a three-tier certification program (Operator, Specialist, Champion)., Structured, in-person training and enablement through The Monetate Forge, an in-person, multi-week onboarding program., Clear career advancement and growth, including investment from Monetate to make sure you are learning every day., Ability to work abroad in our other offices after 2 years in-role (optional)., Claude Enterprise-enabled team with a genuine AI-open mindset., Comprehensive benefits., A 20% performance-based variable component.