Representative, Customer Service (BHB FT) at Modern Aviation · Trenton

Summary: Modern Aviation provides aviation services to private and corporate aviation customers. The Customer Service Representative serves as the first point of contact for customers and flight crews, coordinating service requests, flight support, invoices, and customer amenities while ensuring a professional and seamless FBO experience.

Responsibilities:
- Deliver proactive, personalized service to private and corporate aviation clientele
- Meet, greet, and assist passengers and flight crews with professionalism and care
- Arrange services including hotel accommodations, catering, and ground transportation
- Coordinate aircraft services such as fuel, hangar storage, and other operational requests
- Educate customers on available services, promotions, and programs
- Answer customer questions, resolve concerns, and provide service recovery as needed
- Input trip details into scheduling software and update customer information as required
- Track flights using online databases to ensure timely service delivery
- Process customer invoices accurately and promptly
- Verify and coordinate service orders to support on time departures
- Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants
- Communicate effectively via air to ground and ground to ground radio, phone, and email
- Use sound judgment to make timely decisions consistent with company policies and procedures
- Coordinate closely with Line Service, Operations, and leadership teams
- Maintain positive, collaborative working relationships with teammates
- Perform additional duties as assigned to support operational needs
- Maintain lobby appearance, ensuring a clean, welcoming environment
- Keep snacks, beverages, and customer amenities stocked and presentable
- Represent the Modern Aviation brand with professionalism, positivity, and pride at all times

Required Qualifications:
- Must be at least**18 years of age**
- HS diploma or equivalent
- Valid driver's license
- Must have open availability as work hours may vary, including evenings, weekends, and holidays
- Strong verbal and written communication skills
- Intermediate proficiency with Microsoft Office products
- Strong multitasking, organizational, and decision making skills
- Negotiation and sales skills
- This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions
- Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa

Preferred Qualifications:
- Previous customer service experience preferred
- Basic knowledge of aircraft types and aircraft servicing practices preferred

Required Skills: Microsoft Office, Sales, Aircraft Types, Aircraft Servicing Practices, Verbal and Written Communication

Benefits: Medical, dental, and vision insurance, Company-paid life and disability coverage, 401(k) with company match, Paid time off and holidays, Additional voluntary benefit options