Office Assistant

Summary: Mitchell and Company LLC is a Colorado-based IT consulting firm seeking a highly organized Office Assistant to join their Carbondale office. This role is central to client communication, service coordination, and day-to-day office operations, requiring excellent organizational skills and the ability to manage a fast-paced environment. Responsibilities: - Maintain a high level of customer satisfaction through clear, courteous, and professional communication - Answer incoming phone calls and assist clients with service requests - Provide customer service to walk-in and depot clients - Communicate appointment details, updates, and schedule changes to clients and internal staff - Create, update, and manage service tickets - Schedule and dispatch technicians based on priority, availability, and service level agreements (SLAs) - Coordinate deliveries between clients and consultants - Prepare hardware and service quotes - Track and manage inventory levels - Order equipment and office supplies - Handle shipping and receiving of products - Support general office management and administrative functions Required Qualifications: - Strong verbal and written communication skills - Excellent organizational and time-management abilities - Comfortable answering phones and interacting with clients throughout the day - Ability to multitask and prioritize in a fast-paced environment - High attention to detail and accuracy - Proficiency with computers, email, and standard office software - Basic understanding of IT services or a willingness to learn - Willingness to learn new systems, processes, and technologies Preferred Qualifications: - Previous experience in dispatching, scheduling, or service coordination - Experience working in an IT services company or managed service provider (MSP) environment - Customer service or call-handling experience - Prior Office Assistant or Office Manager experience - Strong computer and typing skills Required Skills: Communication skills, Organizational skills Important Skills: IT services knowledge, Time-management Nice-to-Have Skills: Multitasking, Computer proficiency, Customer service experience, Attention to detail Benefits: Health, Dental, and Vision insurance, HSA options, Ski pass benefit, Retirement program, Paid Time Off