Service Operations Coordinator at Mister Sparky… · North…

Summary: Mister Sparky Electric is an electrical service company serving the Little Rock area with a focus on professionalism, punctuality, and expertise. The Service Operations Coordinator manages inbound calls, dispatching, scheduling, customer and technician communication, membership renewals, and CRM system execution to support technician productivity, revenue, and customer experience.

Responsibilities:
- Handle calls professionally, efficiently, and with control
- Convert opportunities into booked appointments
- Act as primary or secondary dispatcher depending on daily needs
- Make real-time decisions to protect technician efficiency
- Adjust routes, timing, and assignments as conditions change
- Proactively fill gaps in the schedule
- Follow up on unsold estimates, deferred work, and maintenance opportunities
- Keep technicians’ calendars full and productive
- Manage Agreement Membership renewals
- Schedule and maintain recurring maintenance visits
- Set clear expectations with customers (arrival windows, updates, changes)
- Coordinate effectively with field technicians to keep operations aligned
- Operate within CRM and scheduling systems with speed and accuracy
- Navigate multiple platforms simultaneously without losing detail

Required Qualifications:
- High school diploma or equivalent
- Strong computer proficiency (multi-system navigation required)
- Ability to pass background check and drug screening

Preferred Qualifications:
- Dispatching or scheduling in a service-based business
- Call center or high-volume phone experience
- Experience with CRM or field service software (ServiceTitan or similar)

Required Skills: Dispatching, Scheduling, CRM Software, ServiceTitan, Real-Time Decision-Making

Benefits: Bonus based on performance, Opportunity for advancement, Training & development, Company parties, Free food & snacks, Health insurance, Paid time off, Additional hours may be available based on performance and operational needs, Flexible scheduling, World class training programs, including Technical Training, Virtual technical training, communications, sales, and more