Receptionist - Hilton Veterinary Care… at Mission Pet… · Hilton

Description & Requirements

Company Overview

At Hilton Veterinary Care Hospital, our mission is simple: to provide the highest standard of care while supporting you in your career growth. We are proud to be an AAHA Accredited practice, a designation that reflects our deep commitment to excellence in small animal medicine. The trust we have earned from our clients is evident in our excellent 4.6-star Google rating. We seek dedicated professionals who are eager to make an immediate impact and who want to do their best work alongside passionate colleagues every day.

When you join us, you become part of a network that prioritizes the long-term success of all teammates. We offer the structure and resources that allow veterinary professionals to focus purely on patient care. This environment is built to help you grow, whether you are pursuing credentialing as a technician or aiming for leadership roles. We provide ongoing programs and educational support designed to help all teammates achieve their specific career goals and succeed within the veterinary field.

The quality of medicine at Hilton Veterinary Care Hospital is continuously elevated by our commitment to education and advanced resources. Our AAHA accreditation means we adhere to the highest standards for facilities, equipment, and patient protocols. For challenging cases, our veterinarians have direct access to internal specialty consultations and mentorship, ensuring that our small animal patients receive comprehensive diagnostic and treatment plans without having to leave our care. We are dedicated to equipping you with the tools necessary to practice modern, high-quality veterinary medicine.

Located in Hilton, New York, our hospital offers you the perfect balance between professional ambition and quality of life. Hilton is a supportive community that appreciates the dedication of local service providers. Here, you will find a welcoming atmosphere and easy access to the scenic beauty and recreational opportunities of Western New York. This location ensures a manageable commute and the chance to integrate into a neighborhood where our hospital is truly valued.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.