Service Advisor at Mills Auto Group in North Wilkesboro, NC

We are seeking an experienced Automotive Service Advisor with CDK experience to join our team. This role requires excellent communication skills and a strong customer service orientation to effectively coordinate service department operations and ensure customer satisfaction.

Responsibilities

• Greet and assist customers in the service department in a friendly and professional manner.
• Schedule service appointments and manage work orders using CDK software.
• Communicate vehicle repair needs to customers clearly and accurately.
• Coordinate with technicians to ensure timely and quality service delivery.
• Manage customer inquiries, complaints, and follow-ups with a focus on customer retention.
• Maintain accurate records of service interactions and transactions.

Requirements

• Proven experience as a Service Advisor in the automotive industry.
• Proficiency with CDK software or similar dealership management systems.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• High school diploma or equivalent; additional technical or customer service training is a plus.

Benefits

• Competitive compensation package.
• Opportunities for professional development and training.
• Supportive and team-oriented work environment.
• Employee discounts on vehicle purchases and services.

About the Company

We are a well-established dealership known for excellent customer service and a commitment to quality. Located in Wilkesboro, NC, we strive to provide a welcoming environment for both customers and employees alike, delivering trusted automotive solutions to our community.