Customer Service Officer (Fixed Term -… at MicroSourcing · Location…

Customer Service Officer Position Description

Rombola Family Farms P/L PD-094 – Sales Administration Support Officer Page 1 of 2

JOB TITLE: Customer Service Officer

SUPERVISOR/MANAGER: National Sales Manager

SUMMARY OF ROLE: Reporting to the National Sales Manager this role coordinates the

incoming supermarket and market orders. Liaising with the logistics

team to ensure all outgoing paperwork is correct.

MAIN DUTIES/RESPONSIBILITIES:

Accountability Key activities

Operational

responsibilities

 Entry of incoming sales orders from supermarkets and agents.

 Completion of EPO’s

 Compile daily harvest summaries for Sales Team

 Assist in completion of dispatch documentation and delivery paperwork.

 Support daily stock take activities.

 Assist with inbound freight planning and coordination from interstate

farms.

 Actively participate in both daily Sales and Supply Chain meetings

 Data entry of daily market pricing

 Coordinating with other departments to ensure timely resolution of

customer issues.

 Identifying and escalating priority issues to the appropriate team

members

Work health and

safety and

management

system

compliance

 Report all incidents, hazards, near misses and unsafe work practices.

 Ensure all policies, procedures, safe work practices and safe work

procedures are followed.

 Promote safe attitudes and work practices.

 Participate in toolbox talks, contribute to the team’s safety and

productivity.

 Co-operate with the management team to ensure the Companies

compliance with the duty of care of its employees.

Act in best

interests of the

company

 Act in the best interests of the company always.

 Refrain from acting or giving the appearance of acting contrary to the

interests of the Company.

 Use your best endeavours to protect the good name and reputation of

the company, the Director and Staff.

 Perform your duties to the best of your ability and energy.

 Uphold the highest level of confidentiality regarding the company,

associated companies, and customers.

General  Perform other duties as required.

QUALIFICATIONS, SKILLS & EXPERIENCES REQUIRED:

 Proven customer service experience, preferably in a fast-paced environment with a can-do

attitude

 Excellent communication and interpersonal skills

 Ability to multitask and prioritise tasks effectively.

 Computer literate with both capability and wiliness to learn and understand new bespoke IT

systems.

Customer Service Officer Position Description

Rombola Family Farms P/L PD-094 – Sales Administration Support Officer Page 2 of 2

 Proficient in Microsoft Office and other relevant software.

 Strong problem-solving skills and ability to think creatively.

 Flexibility in hours worked to achieve operational target.

 Willingness to learn, with an appetite to grow with the business.

 Driver Licence