Customer Service at MicroSourcing in Metro Manila, Philippines

Essential :

• High level of English.
• Proficient in Microsoft Office Suite.
• Quick adaptability to learn and navigate internal CRM systems.
• Sharp prioritization skills to align daily workflows with overarching company objectives.
• High level of attention to detail and a task-oriented personality to get results and things done on time.

What they will be doing :

• Answering calls and responding to customer inquiries
• Data entry, job sheet management, and invoicing
• Supporting field technicians with daily job allocation
• General office admin tasks and filing
• Liaising with suppliers and clients as needed
• Providing comprehensive administrative support to the team.
• Manage client communications, schedule appointments, and coordinate plumbing jobs, on-site services, and travel logistics.
• Dispatch and schedule plumbing service calls, coordinate team calendars, handle customer correspondence, and arrange travel logistics.
• Oversee daily operational scheduling, manage client inquiries, and coordinate vendor/contractor meetings and travel arrangements.

What we're looking for :

• Strong written and verbal communication skills paired with exceptional attention to detail.
• High adaptability and the ability to multitask effectively under tight deadlines.
• A proactive, growth-oriented mindset with an eagerness to learn.
• With previous admin experience (trades or construction industry preferred).
• Tech-literate with hands-on experience using office software and dispatch/scheduling platforms.