Service Engineer at Microsoft in Dublin, County Dublin

Service Engineer

Location: Ireland, Dublin, Dublin

Overview

As a Microsoft Environmental Health & Safety (EHS) Service Engineer, you will collaborate with internal and external teams to develop and operate a reliable, high-performing enterprise platform that supports EHS processes across Microsoft’s global datacenter portfolio. Datacenter teams rely on these systems to promote workplace safety, manage permits for hazardous work, and support compliance with environmental and regulatory requirements. In this role, you will contribute to the platform’s design, development, and operational maturity while building expertise in EHS systems and supporting business-critical applications on Azure. You will also advance the adoption of automation and AI across the platform’s tools and integrations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I EHS Service Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities

• Support the implementation of reliable, scalable, and high-performing solutions, including design documentation, implementation and rollback plans, quality checks, and service health and compliance.
• Respond to incidents during on-call rotations by assessing impact, troubleshooting issues, implementing fixes, escalating complex incidents, and documenting outcomes and root causes.
• Support service and system configuration to improve availability, reliability, efficiency, observability, and performance, and contribute to scalable health and quality metrics.
• Monitor and analyze telemetry to identify system availability, reliability, performance, and efficiency issues, and develop scripts or automation to improve monitoring.
• Coordinate incident and crisis response, engage and escalate to appropriate teams, communicate customer impact, support root cause analysis, and improve response practices and service stability.
• Identify and escalate security defects, vulnerabilities, and anomalies, support root cause analysis, and help communicate security policies and procedures.
• Build technical knowledge and apply learnings and best practices from design reviews, incident drills, debriefs, and collaboration with engineering teams to improve system development and operations.
• Embody our culture and values.

Qualifications

Required Qualifications

• Bachelor's Degree or Trade Certification in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field
  • OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Master's Degree in Computer Science, Information Technology, Data Science, Cybersecurity, or related field
  • OR Bachelor's Degree in Computer Science, Information Technology, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, service engineering, or systems engineering
  • OR equivalent experience.
• Technical experience supporting large-scale cloud or distributed systems, including hybrid or multi-tenant enterprise environments.
• Experience with Azure infrastructure (VM scale sets, Application Gateway, Key Vault, SQL databases), infrastructure as code (Bicep), scripting, automation (PowerShell) and querying telemetry (KQL).
• Experience with incident management, troubleshooting, and root cause analysis for production services.
• Knowledge of networking fundamentals and secure-by-design principles.
• Management Information Systems (MIS) or other industry or product-specific engineering certifications (Azure Administrator Associate).
• Written and verbal communication in English for technical and non-technical audience.

Service Engineering IC2 - The typical base pay range for this role across Ireland is € 49,500.00 - € 83,900.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.