Critical Environment Program Manager

Summary: Microsoft’s Cloud Operations & Innovation (CO+I) is focused on delivering core infrastructure and foundational technologies for Microsoft's online services. The Critical Environment Program Manager will oversee operations and maintenance in a datacenter, ensuring compliance and efficiency while managing projects and fostering a culture of safety and collaboration. Responsibilities: - Establish strong working relationships with customers - Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter - Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment - This involves utilizing CMMS and monitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved - Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency - Ensure compliance with infrastructure operations standardization - Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters - Management of small-to-medium projects from conception to completion - Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards - Driving cost/energy efficiency projects - Identifying single points-of-failure at regional datacenter locations - Coordinate, plan, schedule, and supervise CE audits and compliance verifications - Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects - Share best practices, assists others in learning role, process, procedures; and mentors others - Promotes a culture of safety, security, and compliance in all aspect of datacenter activities - Realize the impact of change on others - Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success - Removes barriers to agility to enable the team to shift priorities quickly without losing productivity Required Qualifications: - High School Diploma or equivalent AND 1+ year(s) industry experience - OR 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience - Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter Preferred Qualifications: - 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) - Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field - Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP - 6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems - 6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS) - 2+ years of experience with project management or relevant certification/training in project management - Associate's or Bachelor's degree in applicable engineering field or mechanical or electrical trades - 2+ years experience working on large scale projects Required Skills: Data Center Operations, Mechanical Equipment Maintenance, Electrical Equipment Maintenance, Preventative, Corrective Maintenance, CMMS (Computerized Maintenance Management System), Fire/Life Safety Systems, Infrastructure Operations Standardization, Critical Environment Infrastructure UPS, Critical Environment Infrastructure Generator, Critical Environment Infrastructure AHU, Physical IT Infrastructure Servers, Physical IT Infrastructure SANs, Physical IT Infrastructure Networking, Physical IT Infrastructure Structured Cabling, Building Cooling Systems Operation, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), ASICS/Inventory Control, CompTIA Certifications, Microsoft Certifications, Network Certifications, PMP Certification, ITIL Certification, CDCP Certification, Customer Relationship Management, Safety Culture Promotion, Change Leadership, Project Management