Seasonal Part-Time Team Member at Michaels Stores in Springfield, IL

Summary: Michaels Stores is a North American retailer specializing in creative and celebration products through its stores and online channels. The Seasonal Part-Time Team Member provides friendly customer service, assists with checkout and product selection, supports truck unloading, stocking, merchandise recovery, omnichannel fulfillment, and store safety, and receives cross-training in custom framing.

Responsibilities:
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Required Qualifications:
- Applicants must be at least 16 years old and meet all legal requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Preferred Qualifications:
- Retail and/or customer service experience preferred

Required Skills: Cash Handling, Merchandise Stocking, Point-of-Sale Systems, Custom Framing Production, Respectful Communication

Benefits: Potential overtime compensation in accordance with state and local laws, Cross-training in Custom Framing selling and production, Depending on position and eligibility, access to a 401(k) with employer match, Employee Assistance Program, Depending on position and eligibility, medical, dental, and vision coverage, Telemedicine services, Flexible spending accounts, Commuter benefits, Tuition assistance, Adoption assistance, Various voluntary insurance options, Employee discounts, Access to partner discount programs