Customer Experience PT Team Member at Michaels Stores · Torrington

Summary: Michaels Stores is a leading destination for creating and celebrating in North America. The Customer Experience PT Team Member is responsible for delivering excellent customer service, assisting customers in locating products, and ensuring a fast and friendly checkout experience.

Responsibilities:
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned

Required Qualifications:
- Applicants must be at least 16 years old
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Adherence to company policies
- Participation in safety and shrink programmes
- Cross-training in custom framing

Preferred Qualifications:
- Retail and/or customer service experience preferred

Required Skills: Cash Handling, Buy Online Pickup in Store (BOPIS), Ship From Store (SFS), Merchandise Stocking, Planogram Execution, Store Recovery, Merchandise Return Process, Store In Stock Optimization (SISO), Shrink Control, Safety Compliance, Standard Operating Procedures (SOPs), Custom Framing Production, Rewards Program Enrollment, Voice of Customer (VOC) Survey Education, Respectful Interaction, Role Modeling

Benefits: 401(k) with employer match (depending on position and eligibility), Employee Assistance Program (depending on position and eligibility), Medical, dental, and vision coverage (depending on position and eligibility), Telemedicine services (depending on position and eligibility), Flexible spending accounts (depending on position and eligibility), Commuter benefits (depending on position and eligibility), Tuition assistance (depending on position and eligibility), Adoption assistance (depending on position and eligibility), Various voluntary insurance options (depending on position and eligibility), Employee discounts, Access to partner discount programs, For a summary of benefits, visit the Michaels Benefits at a Glance page.