Customer Service Representative at Metropolis… · Minneapol…

Summary: SP+, a Metropolis company, is an artificial intelligence company using computer vision to enable checkout-free parking experiences. The Customer Service Representative ensures a seamless parking experience, assists customers with payments and directions, resolves complaints, monitors parking areas, and supports facility cleanliness and operations.

Responsibilities:
- Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
- Assists customers in making payment to fully automated revenue control equipment
- Goes above and beyond to deliver an exceptional client and customer experience
- Assists in the management of the day-to-day activities of the assigned location
- Monitors parkers in pay-in lanes
- Makes every customer interaction a moment that matters through friendly and professional conduct
- Willing to assist customers that have forgotten where they parked their vehicle
- Performs other necessary functions as assigned
- Conducts garage and facility audits as required by management
- Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct
- Makes change (if required) for customers before transactions
- Quotes rates for parking services
- Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily
- Resolves customer complaints independently or with the aid of a supervisor
- Answers telephone in a prompt and courteous manner (if required)
- Maintains cleanliness of facility and picks up trash in the surrounding area
- Presents themselves professionally (neat appearance and in uniform) at all times while at work
- Arrives to work on time for scheduled shifts
- Completes any other duties that may be assigned by the supervisor

Required Qualifications:
- Education Required : High School Diploma or an equivalent combination of experience and education
- Experience Required : Experience with automated parking access control hardware and software or a high aptitude for technology
- Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required
- License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business
- Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change
- Language Skills : Ability to read, write and interpret the English language
- Language Skills : Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization
- Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
- Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events
- Judgment: Exhibits sound and accurate judgment
- Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
- Ability to effectively respond to customer problems or complaints
- Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example
- Must be willing to work a flexible schedule
- • The noise level in the work environment is usually moderate to loud
- • The exposure level in the work environment to vehicle emissions is moderate to high
- • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high
- • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind
- • The exposure level in the work environment to bright sunlight and nighttime working conditions is high
- While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms
- Specific vision abilities required by this job include close vision

Preferred Qualifications:
- Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions

Required Skills: Automated Parking Access Control Hardware and Software

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.