Airport Curbside Concierge Check-in Agent at Metropolis… · Fort Myers

Summary: Metropolis Technologies, through its Bags company, provides technology-enabled mobility and airport travel services that streamline baggage handling and passenger check-in. The Curbside Concierge Check-in Agent assists airport passengers with luggage check-in, boarding passes, baggage tagging and payments while providing travel information and high-quality customer service in an outdoor, fast-paced environment.

Responsibilities:
- This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner
- This is a Curbside Check-in Agent, also known as a Skycap, position starting at $11.00 (+ Tips $$$$)
- Part-Time Position Available
- Must have the ability and availability to work weekends and holidays, open availability is preferred
- Must be able to work outside in various weather conditions
- Must be able to complete airline compliance training within company-given timeframe
- Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
- Previous Customer Service experience preferred - Paid Training o Starting Pay $11.00/hour + Tips
- A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
- Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes
- Immediately and warmly greet Guests as they approach the desk
- Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked
- Input guest information for those who have not previously enrolled in the process
- Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements
- Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags
- Appropriately tag guest luggage with destination tags
- Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk
- Immediately upon accepting luggage and completion of processing guest, secure luggage
- Must possess excellent verbal and written communication skills
- Maintain a positive, friendly and professional manner at all times
- Organize and stock the Concierge desk
- Uphold clients guest service guidelines and values
- Need to be able to manage payments (credit card) received from guests
- Answer telephones and guest questions
- The ability to manage simple addition

Required Qualifications:
- Ability to work in the early morning rotation
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Must be eligible to work in the United States
- Ability to lift up to 70 lbs
- Must be able to push luggage cages both empty (approximately 100 lbs) and full
- Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc)
- Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise
- Standing: 100%. Must be able to stand for up to eight (8) hours at a time
- Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs
- Will occasionally (11-33%) be required to bend, squat, and kneel
- Walking: 50%
- Follow company appearance guidelines
- With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven
- No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management
- Clean & well-maintained approved uniforms must be worn on shift
- Additional requirements as specified by management
- While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees
- The employee is frequently required to sit; reach with hands and arms; stand; walk
- The employee is also frequently required to climb, balance, stoop, kneel, and crouch
- In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis
- The employee must be able to lift and move up to 75 pounds regularly
- The employee must be able to move in a relatively quick manner
- Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus

Preferred Qualifications:
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Knowledge of the airline or travel industry preferred

Required Skills: Baggage Handling, Airline Check-in Procedures, TSA Standards, HAZMAT Procedures, Data Entry, Credit Card Payment Processing, Airline and Travel Industry Knowledge, Verbal and Written Communication

Benefits: Paid Training, Eligible employees will participate in medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.