Inside Sales Representative at Metrie in Mechanicsburg, PA

Summary: Metrie is North America’s largest manufacturer and distributor of interior millwork, dedicated to product excellence and customer experience for over 100 years. The Inside Sales Representative will deliver exceptional service by managing customer communications, processing orders, and maintaining customer relationships to support operational efficiency. Responsibilities: - Provide best-in-class customer service to the customers of Metrie-BWI, ensuring a seamless and positive experience - Perform accurate and timely customer order entry - Analyze sales and margins performance to support achievement of sales goals - Provide accurate and timely customer quotes - Respond to customer inquiries with strong product knowledge, lead-times, and programs & services - Partner with Outside Sales to ensure alignment and consistent customer service - Participate in monthly & yearly reviews to drive sales, revenue, and attain individual sales goals - Work within and drive a team environment that builds respect and high performance - Support and promote a strong safety culture by participating in plant safety walks, identifying potential risks, and promptly communicating concerns to leadership Required Qualifications: - Minimum High School diploma required - Minimum 1 to 2 years' experience in administration or customer service, or equivalent experience - A strong relationship builder who enjoys serving as a trusted customer partner - Skilled in applying sound judgment, flexibility, and problem solving to resolve customer needs - Comfortable managing both inbound and outbound communication in fast paced, high-volume environments - Open to feedback and committed to ongoing professional growth - Clear and professional in both verbal and written communication - Highly organized, with the ability to manage multiple priorities accurately and efficiently - Able to work independently, prioritize effectively, and adapt to changing needs - Effectively work cross-functionally with various departments throughout the company - Able to build strong technical, market, and business aptitude, including product literacy and key points of differentiation; understand target markets and the drivers behind purchasing decisions; maintains a solid grasp of the overall business, marketing materials, and industry terminology - Proficient in Microsoft Outlook, Excel, Teams, and other Office tools for efficient communication, reporting, and collaboration Preferred Qualifications: - A degree in business, communications, marketing, or a related field is preferred - Experience in manufacturing, building materials, construction, or millwork companies and proficient in CRM tools is preferred Required Skills: Order Entry, Sales Analysis, Microsoft Outlook, Microsoft Excel, Microsoft Teams, CRM Tools, Product Knowledge, Manufacturing Industry Experience, Building Materials Industry Experience, Construction Industry Experience, Millwork Industry Experience Benefits: A competitive base salary and profit-sharing program, Comprehensive benefits package - medical, dental, eye care and life insurance - Benefits start first of the month following hire, 401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months, Development opportunities: We recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth, A collaborative work environment with a clear strategy and goals, Challenging and meaningful work and the chance to participate on cross-functional teams across the company, Family-oriented culture, focused on putting our people first