Process Design Specialist at Mercy Health · Khor…

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: 8pm to 5am (Philippines)

Job summary

Supports the Discern, Design, and Build phases of transformation by documenting current-state processes, contributing to future-state design, and developing standardized documentation and training materials. Translates business requirements into structured process flows, controls, and knowledge assets to enable successful migration to GBS operations. Ensures all process and knowledge outputs are accurate, standardized, and aligned to enterprise frameworks and readiness requirements.

Essential functions

• Conducts detailed process mapping and documentation of current-state workflows, activities, controls, and dependencies.
• Engages with business stakeholders and subject matter experts to capture process requirements, inputs, outputs, and operational considerations.
• Identifies inefficiencies, risks, and opportunities for standardization to support transformation and migration initiatives.
• Supports development of future-state process designs, including workflows, roles, handoffs, and service delivery considerations aligned to enterprise standards.
• Applies global process taxonomy, naming conventions, and frameworks to ensure consistency across all process and design outputs.
• Develops and maintains SOPs, process documentation, work instructions, and job aids aligned to approved designs and enterprise standards.
• Creates and updates training materials and knowledge assets to support onboarding and knowledge transfer to GCC teams.
• Documents process controls, risks, and compliance requirements to support governance and audit readiness.
• Ensures accuracy, completeness, and quality of all documentation and knowledge materials prior to transition.
• Maintains document repositories, version control, and organization of all process and knowledge materials.
• Collaborates with Design, Build, and Transition teams to ensure documentation and knowledge assets support readiness and execution requirements.
• Identifies gaps or inconsistencies in process documentation or design and escalates for resolution.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• Bachelor’s degree required (Business, Operations, Engineering, Communications, or related field (required)
• Master’s degree (preferred)

Required licensing and certifications

Preferred:

• Lean Six Sigma Yellow or Green Belt
• BPM (Business Process Management) or process mapping certification
• Instructional Design or Training Certification

Experience

• 4 years of experience in process analysis, operations, transformation, documentation, or shared services environments (required)
• 8 years of experience in process analysis, operations, transformation, documentation, or shared services environments (preferred)
• Experience with process mapping, workflow documentation, or business process analysis (required)
• Experience developing SOPs, training materials, or knowledge assets (required)
• Experience supporting process improvement or transformation initiatives (required)
• Experience in global business services, BPO, or GCC environments (preferred)

Skills and abilities

• Lean and Six Sigma methodologies
• Process analysis and reengineering
• Root cause analysis and problem solving (Define, Measure, Analyze, Improve/Change, Control (DMAIC), Plan, Do, Check, Act (PDCA), Eight Disciplines of Problem Solving (8D))
• Project management and facilitation
• Data-driven decision making and performance reporting
• Innovation and design thinking frameworks
• Strong analytical and critical-thinking skills
• Change leadership and stakeholder influence
• Collaboration and cross-functional engagement
• Excellent communication and presentation skills
• Continuous learning and growth mindset
• Process mapping and documentation tools (Visio, BPMN, or equivalent)
• Strong analytical and problem-solving skills
• SOP development and knowledge management practices
• Instructional design and training material development
• Understanding of process design, standardization, and governance concepts
• Attention to detail and documentation quality
• Basic understanding of controls, risk, and compliance considerations
• Strong communication and stakeholder engagement skills
• Ability to work in a cross-functional and matrixed environment

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department: Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.