Spanish-Speaking Transportation Customer Agent… at Mercier… · Granada

Spanish-Speaking Transportation Customer Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a diverse range of industries. With a strong footprint across the European market and a reputation built on trust, professionalism, and results, we are dedicated to matching the right candidates with career opportunities that truly make a difference. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

Mercier Consultancy Group is currently seeking a driven and customer-focused professional for the Spanish-Speaking Transportation Customer Agent position in Greece — an outstanding opportunity for Spanish-speaking candidates ready to launch or advance their career in the transportation industry. In this remote role based within Greece, you will serve as the primary point of contact for Spanish-speaking clients and customers, delivering first-class support across all aspects of transportation services, logistics coordination, and travel-related enquiries. If you are passionate about transportation, fluent in Spanish, and eager to thrive in a dynamic international environment, this is the Spanish-speaking job in Greece you have been waiting for.

Key Responsibilities

• Serve as the dedicated point of contact for Spanish-speaking customers, providing timely and professional assistance related to transportation bookings, schedules, and service inquiries.

• Handle inbound and outbound customer communications via phone, email, and live chat, ensuring all transportation-related queries are resolved accurately and efficiently.

• Assist customers with booking management, ticket modifications, cancellations, and refund requests in line with company transportation policies.

• Coordinate with internal logistics and operations teams to track shipments, monitor transit updates, and communicate real-time status information to customers.

• Escalate complex or unresolved transportation issues to the appropriate department, ensuring a seamless customer experience throughout.

• Maintain thorough and accurate records of all customer interactions and case resolutions using the company's CRM and transportation management systems.

• Proactively identify opportunities to improve service delivery within the transportation support process and communicate feedback to the team leader.

• Ensure full compliance with company standards, data protection regulations, and quality assurance benchmarks at all times.

• Native or fluent Spanish language proficiency (spoken and written) is essential for this role.

• Valid EU passport or EU-recognised identification document (mandatory).

• Previous experience in customer service, ideally within the transportation, logistics, travel, or mobility industry is highly desirable.

• Strong communication and interpersonal skills with a genuine commitment to delivering outstanding customer experiences.

• Comfortable working with digital tools, CRM platforms, and transportation or ticketing management systems.

• Ability to work independently in a remote environment while maintaining high levels of productivity and professionalism.

• A positive, solution-oriented mindset with the ability to manage multiple queries and prioritise effectively under pressure.

What We Offer

• Competitive Monthly Salary, reflective of your experience and expertise in the transportation sector.
• Fully Paid Training to ensure you are thoroughly prepared and confident in your role from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
• Monthly Performance Bonus to reward your dedication and results-driven approach.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security throughout the year.
• Remote working arrangement within Greece, offering the perfect work-life balance in a stunning European destination.
• A supportive, multicultural team environment with genuine opportunities for career progression and professional development.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most celebrated and vibrant lifestyles. Greece is a country of extraordinary beauty — from the sun-drenched coastlines and crystal-clear Aegean waters to the ancient monuments and breathtaking mountain landscapes that have inspired civilisations for millennia. With over 300 days of sunshine per year, a rich cultural heritage, world-renowned cuisine, and some of the warmest and most welcoming people on the continent, Greece offers an unmatched quality of life that extends far beyond the workplace. Whether you enjoy weekend getaways to the Greek islands, exploring bustling city markets, or simply savouring fresh Mediterranean food with friends, life in Greece is genuinely extraordinary.

For professionals seeking Spanish-speaking jobs in Greece, the combination of a rewarding international career and an exceptional personal lifestyle is a truly compelling proposition. Greece consistently ranks among Europe's most desirable relocation destinations thanks to its affordable cost of living, rich social culture, and outstanding natural environment. The country's modern infrastructure, thriving international communities, and growing remote work culture make Greece the ideal base for ambitious multilingual professionals. With our fully paid relocation package, making the move to Greece has never been easier — and once you arrive, you will quickly understand why so many choose to call this remarkable country home.

How to Apply

Are you a fluent Spanish speaker ready to take the next exciting step in your career within the transportation industry? Don't miss this outstanding opportunity to join a world-class team through one of Europe's most trusted staffing partners. Whether you are already exploring jobs in Greece or are discovering this Spanish-Speaking Transportation Customer Agent position in Greece for the first time, we encourage you to take action today. Click Apply Now to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch with you shortly. We look forward to welcoming you on board and supporting you every step of the way — from your first interview to your first day on the job in Greece.