Spanish Speaking iRobot Support Specialist -… at Mercier… · Sofia

Spanish Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading global brands across a wide range of industries. With a strong presence across the European continent, we specialise in placing professionals in rewarding, career-defining roles that align with their skills, languages, and ambitions. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive recruitment experience from first contact through to successful placement and beyond.

Job Overview

We are actively seeking a passionate and technically minded Spanish Speaking iRobot Support Specialist to join our growing consumer electronics support team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Spanish-speaking professionals who are enthusiastic about cutting-edge smart home technology and robotics to build a meaningful career in one of the most exciting sectors in consumer electronics today. If you are looking for Spanish-speaking jobs that combine your language skills with a genuine passion for innovative technology, the Spanish Speaking iRobot Support Specialist position in Bulgaria is the perfect next step for you.

Key Responsibilities

• Deliver high-quality technical support and customer service to Spanish-speaking end-users of iRobot consumer electronics products, including robotic vacuum cleaners and smart home devices, via phone, email, and live chat.

• Diagnose and troubleshoot hardware and software issues related to iRobot devices, guiding customers through step-by-step resolution processes in a clear and professional manner.

• Assist customers with product setup, Wi-Fi connectivity, app integration, firmware updates, and general usage queries specific to iRobot consumer electronics.

• Accurately log all customer interactions, technical issues, and resolutions into the company's CRM and ticketing systems, maintaining thorough and precise records.

• Escalate complex or unresolved technical cases to the appropriate second-line or engineering support teams, ensuring seamless follow-up and customer satisfaction.

• Stay continuously up to date with the latest iRobot product releases, firmware changes, and consumer electronics industry developments through ongoing training and internal knowledge resources.

• Contribute proactively to team knowledge bases, FAQ documents, and internal support guides to improve the overall efficiency of the consumer electronics support operation.

• Consistently meet or exceed defined KPIs including customer satisfaction scores, first-contact resolution rates, and average handling times within a fast-paced consumer electronics environment.

• Native or fluent Spanish language skills, both spoken and written, are essential for this role — all customer interactions will be conducted in Spanish.

• Valid EU passport is mandatory.

• A strong interest in consumer electronics, smart home technology, robotics, or related technical fields is highly desirable.

• Previous experience in a customer support, technical helpdesk, or consumer electronics service environment is an advantage, though full training will be provided.

• Solid computer literacy, including confidence navigating CRM platforms, support ticketing tools, and standard office applications.

• Excellent communication, empathy, and problem-solving skills with a genuine commitment to delivering outstanding customer experiences.

• Ability to work on-site at our Sofia, Bulgaria location and adapt to shift-based working schedules as required.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector.
• Fully Paid Training provided by industry experts to ensure you are confident and fully prepared from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Bulgaria stress-free and straightforward.
• Monthly Performance Bonus rewarding your dedication, quality of work, and achievement of key targets.
• €1,500 Signing Bonus (one-time) awarded to all successful new hires joining Mercier Consultancy Group.
• And Much More, including ongoing career development opportunities, a multicultural and supportive team environment, and the chance to grow within a thriving international organisation.

Life in Bulgaria

Relocating to Bulgaria is an exciting adventure that offers far more than just a new job — it is a complete lifestyle upgrade. Bulgaria is a country of remarkable diversity, from the vibrant, cosmopolitan energy of its capital city Sofia to the serene beauty of the Rhodope Mountains and the golden sands of the Black Sea coastline. Bulgaria enjoys a pleasant continental climate, with warm, sunny summers and mild spring and autumn seasons, making it easy to explore everything this fascinating country has to offer outside of working hours. Rich in history, culture, and tradition, Bulgaria is a place where ancient heritage meets modern European living.

The cost of living in Bulgaria is among the most affordable in the European Union, allowing you to enjoy an excellent quality of life without stretching your budget. Sofia, in particular, has blossomed into a dynamic international hub, with a thriving restaurant and café scene, world-class shopping, exciting nightlife, and a warm, welcoming expat community that makes settling in straightforward and enjoyable. Bulgaria's strategic location at the crossroads of Europe also means you are perfectly positioned to travel and explore neighbouring countries with ease. Whether you are searching for jobs in Bulgaria for the first time or returning to the region, you will find that Bulgaria offers a genuinely rewarding and enriching place to live, work, and grow.

How to Apply

If you are a fluent Spanish speaker ready to take on an exciting new challenge as a Spanish Speaking iRobot Support Specialist in the consumer electronics industry, we would love to hear from you. This is one of the most sought-after Spanish-speaking jobs available in Bulgaria right now, and positions are filling quickly. Do not miss your chance to join a world-class team, earn a €1,500 Signing Bonus, and launch your career in Sofia with the full support of Mercier Consultancy Group behind you. Click Apply Now to submit your application today — our dedicated recruitment team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family.