Portuguese-speaking Customer Service Experts -… at Mercier… · Sofia

Mercier Consultancy Group is pleased to announce exciting opportunities for Portuguese-speaking Customer Service Experts to join our team in Greece. This role provides a fantastic chance to develop your career in customer service while enjoying the lifestyle benefits of living in Greece. The company offers a paid relocation package to support your move.

Responsibilities:

• Deliver excellent customer service to Portuguese-speaking clients via phone, email, and chat channels.

• Handle customer inquiries, resolve complaints, and troubleshoot issues effectively and professionally.

• Maintain accurate records of customer interactions and transactions in compliance with company policies.

• Work closely with team members to enhance the overall customer experience.

• Stay informed about the company products, services, and updates to provide accurate guidance.

• Fluency in Portuguese (both spoken and written) is required.

• Previous experience in a customer service role is preferred.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to work efficiently under pressure and manage challenging situations gracefully.

• Familiarity with CRM systems and basic computer skills.

• Readiness to relocate to Greece with relocation costs covered by the company.

• Flexibility to work various shifts, including evenings and weekends if needed.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...