Mercier Consultancy Group→
Italian Speaking Back Office Gaming Support… at Mercier… · Lisbon
Skills
Job Description
Italian Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, proudly connecting exceptional talent with world-class opportunities across a diverse range of industries. With a proven track record of placing thousands of multilingual professionals in rewarding careers throughout Europe, we are committed to delivering a seamless, supportive, and premium candidate experience from first contact to first day on the job. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.
Job Overview
Mercier Consultancy Group is thrilled to present an outstanding opportunity for an Italian Speaking Back Office Gaming Support Specialist position in Bulgaria, designed for passionate, detail-oriented individuals who are eager to immerse themselves in the fast-paced world of Gaming and Esports. This on-site role based in the vibrant city of Sofia, Bulgaria, places you at the operational heart of a leading gaming enterprise, where your Italian language expertise and administrative precision will directly contribute to delivering a seamless experience for Italian-speaking players and partners. If you are seeking Italian-speaking jobs that combine your love for gaming with a rewarding international career, this is the opportunity you have been waiting for.
Key Responsibilities
Process and manage back office administrative tasks related to player accounts, game registrations, and gaming platform operations, communicating fluently in Italian with internal teams and external stakeholders.
Review, verify, and action player account requests including identity verification, bonus allocations, and gaming activity documentation in full compliance with gaming industry regulations.
Monitor and investigate gaming transactions, flagging irregularities, potential fraud, or policy breaches, and escalating cases to the appropriate compliance or security teams.
Coordinate with front-line customer support teams to resolve complex Italian-language player queries that require detailed back office investigation and follow-up.
Maintain accurate and up-to-date records within gaming CRM and back office management systems, ensuring data integrity across all player accounts and operational logs.
Support the implementation and quality review of localised Italian-language gaming content, promotions, and communications to ensure accuracy and cultural relevance for the Italian-speaking market.
Collaborate with cross-functional teams including compliance, payments, and esports operations departments to streamline back office workflows and improve overall operational efficiency.
Prepare regular reports and operational summaries for team leaders and management, highlighting trends, volume metrics, and key back office performance indicators within the gaming environment.
Native or fluent Italian language proficiency (both spoken and written) is absolutely essential for this role, as you will be supporting Italian-speaking markets on a daily basis.
Valid EU passport (mandatory for employment eligibility).
A genuine interest or background in Gaming, Esports, or the broader online entertainment industry is highly desirable and will be considered a significant advantage.
Previous experience in a back office, administrative, operations, or data processing role, ideally within the gaming, iGaming, or technology sector.
Strong computer literacy with the ability to navigate CRM platforms, back office management tools, and standard office software with confidence and accuracy.
Excellent attention to detail, strong organisational skills, and the ability to manage multiple tasks efficiently within a deadline-driven gaming operations environment.
Good command of English as a working language for internal communication and reporting purposes.
What We Offer
- Competitive Monthly Salary reflective of your skills, experience, and the premium nature of the Gaming & Esports industry.
- Fully Paid Training Programme to ensure you are thoroughly prepared and confident from day one.
- Comprehensive Health Insurance coverage for your peace of mind.
- Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Bulgaria effortless and stress-free.
- Monthly Performance Bonus rewarding your dedication, accuracy, and contribution to gaming operations excellence.
- €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team.
- A dynamic, international, and inclusive workplace embedded in the exciting world of Gaming and Esports.
- And Much More, including career development opportunities, team events, and ongoing professional support from Mercier Consultancy Group.
Life in Bulgaria
Relocating to Bulgaria means embracing a country that effortlessly blends rich historical heritage with a modern, cosmopolitan lifestyle. Sofia, the capital of Bulgaria, is a thriving, energetic city that offers an exceptional quality of life at a remarkably affordable cost of living — a rare combination in today's Europe. Bulgaria enjoys a diverse climate with warm, sun-drenched summers perfect for outdoor exploration, and picturesque, snowy winters ideal for skiing in the renowned Balkan mountain resorts. From ancient Thracian ruins and Byzantine churches to contemporary art galleries, rooftop bars, and world-class esports arenas, Bulgaria has something extraordinary to offer at every turn.
The food scene in Bulgaria is a delightful revelation for newcomers — fresh, flavoursome, and wonderfully diverse, with a growing international dining culture that ensures you will never feel far from home. Bulgaria's warm and welcoming communities make integration as an expat a genuinely enjoyable experience, and the country's well-connected transport links make exploring the rest of Europe both simple and affordable. For professionals exploring Jobs in Bulgaria, the combination of career opportunity, cultural richness, and an enviable Mediterranean-influenced lifestyle makes Bulgaria one of the most compelling relocation destinations in Central and Eastern Europe today. Whether you are drawn by the Italian-speaking jobs market, the gaming industry boom, or simply the adventure of living and working abroad, Bulgaria is ready to exceed your every expectation.
How to Apply
Are you ready to take the next step in your career and join one of the most exciting industries in the world? If you are a fluent Italian speaker with a passion for gaming and a drive to excel in a high-performance back office environment, we want to hear from you. Do not miss this exceptional Italian Speaking Back Office Gaming Support Specialist position in Bulgaria — click Apply Now to submit your application today and a dedicated consultant from Mercier Consultancy Group will be in touch to guide you through the next steps. Your international gaming career begins here.