Italian Customer Care Agent | E-Commerce -… at Mercier… · Portugal

Italian Customer Care Agent | E-Commerce

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, fully supported recruitment experience from first contact to your very first day on the job. At Mercier Consultancy Group, your career success is our mission — and we go above and beyond to make it happen.

Job Overview

Mercier Consultancy Group is currently seeking a passionate and customer-focused Italian Customer Care Agent | E-Commerce to join a leading international client operating in the Consumer Electronics industry — one of the most dynamic and fast-paced sectors in today's global market. This is a fully remote position based within Greece, making it one of the most exciting Italian-speaking jobs available for professionals looking to build a meaningful career in the heart of Southern Europe. If you are fluent in Italian and have a genuine enthusiasm for consumer technology, online shopping experiences, and delivering outstanding customer service, we want to hear from you.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers, handling inquiries related to consumer electronics products, e-commerce orders, and digital services via phone, email, and live chat.

• Assist customers with product selection, technical specifications, compatibility questions, and usage guidance for a wide range of consumer electronics items including smartphones, laptops, audio equipment, and smart home devices.

• Manage and resolve order-related issues such as tracking, delays, returns, exchanges, and refunds in a timely and professional manner.

• Troubleshoot basic technical concerns related to consumer electronics purchases, escalating complex cases to the appropriate specialist team when necessary.

• Maintain accurate and detailed records of all customer interactions and transactions within the company's CRM system, ensuring full compliance with internal quality standards.

• Proactively identify opportunities to enhance the customer experience by providing personalized recommendations and up-to-date information on promotions, new product launches, and warranty policies.

• Collaborate with internal teams including logistics, technical support, and quality assurance to ensure swift and satisfactory resolution of customer concerns.

• Consistently achieve individual performance targets and contribute to a positive, high-performing team environment within the consumer electronics e-commerce support division.

• Native or fluent Italian language skills, both spoken and written, are essential for this role — all customer interactions will be conducted exclusively in Italian.

• A valid EU passport or the legal right to reside and work within Greece is mandatory.

• Previous experience in customer service, e-commerce support, or a consumer electronics environment is highly desirable.

• A genuine interest in consumer electronics, digital products, and online retail trends, with the ability to communicate technical information in a clear and accessible manner.

• Strong computer literacy and confidence working with digital tools, CRM platforms, and e-commerce systems.

• Excellent communication, problem-solving, and interpersonal skills, with a customer-first mindset and a professional, empathetic approach to every interaction.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the consumer electronics customer care field.
• Fully Paid Training to ensure you are fully equipped and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package — including your flight to Greece, airport transfer, and hotel accommodation to make your move as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your dedication, quality of work, and customer satisfaction results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition throughout the year.
• A fully remote working model based within Greece, offering flexibility and an outstanding work-life balance.
• A vibrant, multicultural, and supportive team environment with genuine long-term career development opportunities.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most beloved and breathtaking destinations as your new home. Greece offers an unparalleled quality of life, with over 300 days of sunshine per year, a rich tapestry of ancient history and vibrant modern culture, and some of the most stunning natural landscapes on the continent — from the turquoise waters of the Aegean Sea to the dramatic mountain ranges of the interior. Whether you are exploring the iconic neighbourhoods of Athens, wandering through charming island villages, or simply enjoying a leisurely evening at a seaside taverna, Greece has an effortless way of making every day feel extraordinary.

Beyond its natural beauty, Greece is celebrated for its warm and welcoming people, its extraordinary Mediterranean cuisine, and its remarkably affordable cost of living compared to other Western European destinations. For Italian-speaking professionals seeking jobs in Greece, the cultural similarities between Italy and Greece make the transition feel natural and exciting rather than daunting. Greece's thriving expat community, world-class infrastructure, and growing technology and e-commerce sector make it an ideal base for ambitious multilingual professionals ready to take the next step in their careers. This Italian Customer Care Agent | E-Commerce position in Greece truly represents a rare opportunity to advance professionally while enjoying a lifestyle that most people only dream of.

How to Apply

Are you ready to take your career to the next level with one of the most exciting Italian-speaking jobs in Greece right now? Do not miss your chance to secure this outstanding Italian Customer Care Agent | E-Commerce position in Greece and become part of a growing, globally minded team in the consumer electronics industry. Click Apply Now to submit your application and one of our dedicated recruitment consultants at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you aboard and helping you build the future you deserve. — Mercier Consultancy Group