German Travel Agent | Online Booking Platform -… at Mercier… · Sofia

German Travel Agent | Online Booking Platform

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. Our deep expertise in the tourism and travel sector, combined with our commitment to candidate success, makes us the partner of choice for professionals seeking meaningful careers abroad. At Mercier Consultancy Group, we do not just fill positions — we open doors to life-changing opportunities.

Job Overview

We are currently seeking a motivated and customer-focused German Travel Agent to join a leading online booking platform based in Greece, operating remotely from within the country. This is a fantastic opportunity for German-speaking professionals with a passion for the tourism industry to build a rewarding career in one of Europe's most dynamic and fast-growing digital travel environments. If you are looking for German-speaking jobs that combine your love of travel with professional growth, this German Travel Agent | Online Booking Platform position in Greece is the perfect fit for you.

Key Responsibilities

• Assist German-speaking customers in planning, researching, and booking travel packages, flights, accommodations, and holiday experiences through an advanced online booking platform.

• Provide expert guidance and personalised travel recommendations to clients based on their preferences, budgets, and travel requirements within the tourism industry.

• Handle incoming customer enquiries via phone, email, and live chat in fluent German, ensuring prompt, accurate, and professional responses at all times.

• Process and manage travel bookings, modifications, cancellations, and refund requests in full compliance with company policies and tourism industry standards.

• Proactively upsell and cross-sell premium travel products, insurance packages, and added-value services to enhance the overall customer experience.

• Resolve customer complaints and escalate complex travel-related issues efficiently, maintaining the highest standards of service quality and satisfaction.

• Stay up to date with the latest travel destinations, industry trends, promotional offers, and platform updates to provide accurate and relevant information to customers.

• Collaborate closely with internal teams to ensure seamless booking experiences and contribute to the continuous improvement of service delivery within the tourism sector.

• Native or fluent German language skills (spoken and written) are essential for this role — candidates must demonstrate an exceptional command of the German language to effectively serve our client base.

• Valid EU passport (mandatory requirement for relocation and employment eligibility in Greece).

• Previous experience in travel, tourism, customer service, or a related field is highly desirable; familiarity with online booking platforms or GDS systems is a strong advantage.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with German-speaking customers in a fast-paced tourism environment.

• Good command of English for internal communication purposes and team collaboration.

• Self-motivated, detail-oriented, and able to work independently and effectively in a remote work setting while maintaining high standards of performance and professionalism.

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise in the tourism industry.
• Fully Paid Training to ensure you are fully equipped with the knowledge and tools needed to excel in your role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight to Greece, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and results-driven approach.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a highly attractive benefit that reflects our commitment to rewarding loyal and high-performing team members.
• Ongoing career development opportunities within a thriving international tourism and travel environment.
• And Much More — join Mercier Consultancy Group and discover a benefits package designed to support every aspect of your professional and personal life.

Life in Greece

Relocating to Greece means embracing one of the most enviable lifestyles in all of Europe. Greece is celebrated worldwide for its breathtaking landscapes, from the azure waters of the Aegean and Ionian Seas to the rugged beauty of its mountains and olive groves. With over 300 days of sunshine per year, a vibrant cultural heritage stretching back thousands of years, and a warm and welcoming local community, Greece offers a quality of life that is simply unmatched. Whether you spend your weekends exploring ancient archaeological sites, relaxing on world-famous beaches, or discovering charming hillside villages, life in Greece is a constant source of inspiration and adventure.

Beyond its natural beauty, Greece is renowned for its extraordinary food culture, lively social scene, and affordable cost of living compared to many other Western European countries. Settling into life in Greece is made all the more effortless with our fully paid relocation package, ensuring your transition is smooth and stress-free from day one. For German-speaking professionals seeking jobs in Greece, this is a rare and exciting opportunity to combine a fulfilling career in the tourism industry with the richness of Mediterranean living. Greece truly offers the perfect backdrop for both personal and professional growth — and we at Mercier Consultancy Group are here to make that journey as seamless as possible.

How to Apply

Are you ready to take the next step in your career and claim your place in one of the most exciting German-speaking jobs available in the tourism industry today? Do not miss your chance to secure this outstanding German Travel Agent | Online Booking Platform position in Greece — click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch with you shortly. We look forward to welcoming you on board and supporting you every step of the way as you begin this incredible new chapter in Greece. Your journey starts here — with Mercier Consultancy Group.