French Speaking Customer Service Agent - Work In… at Mercier… · Lyon

French Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a strong presence across Europe, connecting exceptional multilingual talent with world-class organisations in the customer support services sector and beyond. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, personalised recruitment experience that puts candidates first. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are currently seeking a motivated and customer-focused French Speaking Customer Service Agent to join a dynamic, fast-growing team based on-site in Athens, Greece. This is a fantastic opportunity for fluent French speakers who are passionate about delivering outstanding support experiences within the customer support services industry, and who are ready to take the next exciting step in their professional journey. If you are looking for French-speaking jobs that offer real growth, rewarding benefits, and an incredible Mediterranean lifestyle, this French Speaking Customer Service Agent position in Greece could be exactly what you have been waiting for.

Key Responsibilities

• Provide high-quality, professional customer support to French-speaking clients via phone, email, and live chat channels within the customer support services environment.

• Handle customer enquiries, complaints, and requests efficiently and empathetically, ensuring first-contact resolution wherever possible.

• Accurately log all customer interactions and case details into the CRM system, maintaining detailed and up-to-date records in compliance with company standards.

• Identify customer needs and provide tailored solutions or escalate complex issues to the appropriate department, ensuring a seamless support experience at every touchpoint.

• Collaborate closely with team leaders, quality assurance specialists, and other customer support agents to continuously improve service delivery and customer satisfaction scores.

• Stay up to date with product and service knowledge, company policies, and industry best practices within the customer support services sector in order to provide accurate and reliable information.

• Meet and exceed individual and team KPIs including response time, customer satisfaction ratings, and resolution rates on a consistent monthly basis.

• Contribute positively to a multicultural, high-performance team environment, embracing diversity and supporting colleagues across all levels of the organization.

• Native or fluent French language proficiency (both spoken and written) is absolutely essential for this role.

• A valid EU passport or the right to work within the European Union is mandatory.

• A good working knowledge of English is required for internal communication and training purposes.

• Previous experience in a customer service, contact centre, or customer support services role is highly advantageous, though strong candidates with transferable skills are warmly encouraged to apply.

• Excellent interpersonal and communication skills with a natural ability to empathise with customers and resolve issues calmly and professionally.

• Strong computer literacy and the ability to navigate CRM systems and digital communication tools with confidence and accuracy.

• A proactive, solution-oriented mindset with the ability to work effectively both independently and as part of a collaborative team in a fast-paced environment.

What We Offer

• Competitive Monthly Salary commensurate with experience and performance within the customer support services industry.
• Fully Paid Professional Training to equip you with all the tools and knowledge needed to excel in this French Speaking Customer Service Agent position in Greece.
• Comprehensive Health Insurance coverage from your first day on the job.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Athens, Greece — making your move as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your dedication, hard work, and outstanding customer support results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition beyond standard market offerings.
• A vibrant, multicultural workplace that celebrates diversity and fosters professional growth across the customer support services sector.
• And Much More — including team events, career advancement opportunities, and an outstanding quality of life in one of Europe's most beloved destinations.

Life in Greece

Relocating to Greece means embracing one of the most enviable lifestyles in all of Europe. Athens, the capital city of Greece, is a vibrant metropolis where ancient history meets modern cosmopolitan living — offering world-class cuisine, thriving nightlife, iconic landmarks, and a warm Mediterranean climate with over 300 days of sunshine per year. Whether you are exploring the Acropolis on a weekend afternoon, relaxing on the beaches of the Athenian Riviera, or discovering the city's dynamic arts and food scene, Greece offers a quality of life that is truly second to none for professionals seeking French-speaking jobs abroad.

Greece is also renowned for its exceptional hospitality, affordable cost of living, and a deeply rooted culture that welcomes newcomers with open arms. The country's rich culinary heritage — from fresh seafood and traditional mezedes to world-famous Greek cheeses and olive oils — makes everyday life a genuine pleasure. For ambitious professionals considering jobs in Greece, Athens represents the perfect blend of career opportunity, cultural richness, and personal fulfilment. With our fully paid relocation package, moving to Greece has never been easier or more exciting — your Mediterranean adventure begins here.

How to Apply

Are you a fluent French speaker ready to launch an exciting new chapter in your career within the customer support services industry, while enjoying everything that life in Athens, Greece has to offer? Do not miss this outstanding opportunity — click Apply Now to submit your application for this French Speaking Customer Service Agent position in Greece and a dedicated member of our talent team will be in touch with you shortly. At Mercier Consultancy Group, we are committed to finding the very best French-speaking jobs and career opportunities for our candidates across Europe, and we look forward to supporting you every step of the way. We can't wait to hear from you.