French Speaking Customer Care Experts - Work In… at Mercier… · FR

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on delivering bespoke staffing solutions, helping professionals launch successful careers through prestigious French-speaking jobs in Europe's most vibrant hubs.

Job Overview

We are currently seeking talented professionals for the French Speaking Customer Care Experts position in Greece, located in the historic and sun-drenched city of Athens. This is an exceptional opportunity to join a high-growth environment within the Customer Support Services industry, where your linguistic skills will bridge the gap between global brands and their French-speaking clientele.

Key Responsibilities

• Provide high-quality omni-channel support to French-speaking customers via phone, email, and live chat.

• Represent major global brands within the Customer Support Services industry with professionalism and empathy.

• Resolve complex inquiries, ensuring customer satisfaction and high-level service standards are maintained.

• Accurately document customer interactions and feedback within the company’s CRM database.

• Collaborate with cross-functional teams to identify and escalate recurring product or service issues.

• Participate in ongoing training to stay updated on product knowledge and refined customer experience techniques.

• Contribute to a positive, collaborative team environment by sharing insights and best practices.

• Native or fluent French (spoken and written) is mandatory.

• Excellent English proficiency to navigate training and internal communications.

• Valid EU passport or a valid work permit for Greece.

• Strong communication and interpersonal skills suitable for a Customer Support Services career.

• Tech-savvy mindset with the ability to learn new systems quickly.

• Previous experience in a customer-facing role is highly preferred.

What We Offer

• Competitive Monthly Salary with a 13th and 14th salary bonus per year.
• Monthly Performance Bonus tailored to your success.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Fully Paid Professional Training upon commencement.
• Comprehensive Health Insurance and other corporate benefits.
• Genuine career development opportunities in one of the leading firms for Jobs in Greece.
• And Much More...

Life in Greece

Embarking on a career path among the many French-speaking jobs available today means choosing a superior quality of life. By choosing a French Speaking Customer Care Experts position in Greece, you will enjoy a Mediterranean climate with over 300 days of sunshine, iconic historical landmarks, and a vibrant social scene that makes Greece a top destination for expatriates worldwide.

Relocating to Athens provides an affordable cost of living, world-renowned culinary experiences, and the unique opportunity to live in the cradle of Western civilization. When you secure one of these professional Jobs in Greece, you are not just accepting a role in the Customer Support Services industry; you are opening the door to a richer, more balanced lifestyle that only living in Greece can offer.

How to Apply

Are you ready to take the next step in your international career? We invite you to join our growing team in Athens by submitting your application today. Click 'Apply Now' to start your journey with Mercier Consultancy Group and secure your place in one of the most sought-after French-speaking jobs in the region. We look forward to reviewing your application.