Estonian Speaking Customer Service Agent -… at Mercier… · Estonia

Estonian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with outstanding career opportunities across the continent. We specialise in placing professionals within the Customer Support Services industry and a wide range of other dynamic sectors, helping both candidates and clients achieve their full potential. At Mercier Consultancy Group, we are committed to delivering a recruitment experience that is seamless, transparent, and genuinely rewarding for every individual we work with.

Job Overview

We are currently seeking a motivated and customer-focused Estonian Speaking Customer Service Agent to join a thriving Customer Support Services team based remotely within Greece. This is a fantastic opportunity for Estonian-speaking professionals who are passionate about delivering exceptional customer experiences and are looking to build or advance a rewarding career in one of Europe's most vibrant locations. If you have been searching for Estonian-speaking jobs or exploring Jobs in Greece that offer genuine career progression, this Estonian Speaking Customer Service Agent position in Greece could be the perfect next step for you.

Key Responsibilities

• Deliver high-quality customer support to Estonian-speaking clients via phone, email, and live chat channels within a professional Customer Support Services environment.

• Handle customer enquiries, complaints, and service requests efficiently, ensuring a positive resolution experience at every interaction.

• Accurately log all customer interactions and case details within the company's CRM system, maintaining thorough and up-to-date records.

• Identify customer needs proactively and offer relevant information, guidance, or escalation pathways to ensure full satisfaction.

• Collaborate closely with colleagues and team leaders to maintain consistently high service standards and contribute to continuous improvement initiatives.

• Meet and exceed individual and team performance targets including response times, customer satisfaction scores, and quality benchmarks.

• Stay fully informed about client products, services, policies, and updates to provide accurate and reliable information to customers at all times.

• Support the onboarding of knowledge and best practices within the team while maintaining a professional and positive attitude in all customer interactions.

• Native or fluent Estonian language skills (both spoken and written) are essential for this role — all candidates must demonstrate a high level of Estonian proficiency.

• Valid EU passport or EU citizen status (mandatory requirement).

• A good command of English to communicate effectively with internal teams, management, and support departments.

• Previous experience in customer service, customer support, or a related client-facing role within the Customer Support Services industry is advantageous, though not strictly required.

• Strong communication, active listening, and problem-solving skills with a genuine passion for helping customers.

• Ability to work independently in a remote setting, demonstrating self-discipline, reliability, and excellent time management.

• Comfortable using digital tools, CRM platforms, and standard office software in a fast-paced Customer Support Services environment.

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Estonian Speaking Customer Service Agent position in Greece.
• Fully Paid Training programme to ensure you are fully prepared and confident in your role from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece completely stress-free.
• Monthly Performance Bonus rewarding your dedication and results within the Customer Support Services team.
• 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, providing exceptional financial security and recognition of your contribution.
• A supportive, multicultural, and professional working environment with real opportunities for career growth and development.
• And Much More...

Life in Greece

Greece is one of the most captivating and culturally rich countries in all of Europe, offering a lifestyle that seamlessly blends ancient heritage with modern cosmopolitan living. With over 250 days of sunshine per year, a spectacular Mediterranean coastline, and a warm and welcoming local culture, Greece provides an extraordinary backdrop for both professional and personal growth. Whether you are drawn to the iconic history of Athens, the stunning landscapes of the islands, or the vibrant café culture and nightlife, Greece truly has something remarkable to offer every individual who chooses to call it home.

Beyond its breathtaking scenery, Greece is celebrated for its world-renowned cuisine, its deeply rooted sense of community, and an exceptionally high quality of life that is difficult to match anywhere in Europe. For Estonian-speaking professionals exploring Jobs in Greece, relocating here represents not just a career opportunity but a genuine lifestyle upgrade. Greece offers affordable living costs compared to many Northern European countries, a thriving expat community, and an environment where you can truly thrive — both inside and outside of the Customer Support Services workplace. Let Greece be the destination where your next great professional chapter begins.

How to Apply

Are you ready to take the next step in your career and secure an outstanding Estonian Speaking Customer Service Agent position in Greece? We warmly encourage all qualified Estonian-speaking candidates who are passionate about Customer Support Services to apply today — your new adventure is just one click away. Click the Apply Now button below to submit your application, and a dedicated member of our team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you make your mark on one of Europe's most exciting job markets. Your future starts here.