Dutch-Speaking Search Engine Customer Expert -… at Mercier… · Sofia

Dutch-Speaking Search Engine Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world-class organisations across the globe. With decades of industry expertise and a robust international network, we specialise in placing skilled professionals in rewarding roles that align with their language capabilities and career aspirations. At Mercier Consultancy Group, we are committed to delivering outstanding recruitment experiences for both our clients and our candidates — because your success is our success.

Job Overview

Mercier Consultancy Group is currently seeking a passionate and results-driven Dutch-Speaking Search Engine Customer Expert to join a rapidly growing Customer Support Services team based remotely within Bulgaria. This exciting Dutch-speaking job offers you the opportunity to work on behalf of a globally recognised search engine brand, delivering first-class customer support and technical guidance to Dutch-speaking users across a variety of digital platforms. If you are looking for Dutch-speaking jobs that combine your language skills with your passion for technology and customer engagement, the Dutch-Speaking Search Engine Customer Expert position in Bulgaria is the perfect opportunity for you.

Key Responsibilities

• Provide professional, efficient, and empathetic customer support to Dutch-speaking users via email, chat, and other digital communication channels within the Customer Support Services environment.

• Assist customers with queries related to search engine features, account settings, product functionality, and general digital tool usage.

• Troubleshoot and resolve customer issues in a timely and accurate manner, ensuring a consistently high level of user satisfaction.

• Accurately document all customer interactions, feedback, and resolutions in the internal CRM system in accordance with company standards.

• Identify patterns in customer inquiries and escalate recurring or complex technical issues to the appropriate internal teams for further investigation.

• Stay up to date with the latest updates, features, and policies related to the search engine platform in order to provide knowledgeable and current support.

• Contribute to team knowledge-sharing initiatives by providing feedback, participating in training sessions, and supporting colleagues within the customer support services team.

• Uphold the brand values and quality standards of both Mercier Consultancy Group and the client organization in every customer interaction.

• Native or fluent Dutch language skills — both spoken and written — are mandatory for this role; strong command of English is also required for internal communication.

• Valid EU passport or relevant documentation permitting legal residence and remote work within Bulgaria (mandatory).

• Previous experience in a customer support services role, helpdesk environment, or digital customer-facing position is highly advantageous.

• Genuine interest in search engine technology, digital products, and online tools, combined with strong digital literacy and the ability to navigate multiple platforms simultaneously.

• Excellent interpersonal and communication skills, with a customer-first mindset and the ability to handle inquiries with professionalism, patience, and clarity.

• Strong organizational and problem-solving abilities, with the capacity to manage multiple tasks efficiently in a remote work environment.

What We Offer

• Competitive Monthly Salary reflective of your experience and language expertise
• Fully Paid Training programme to prepare you thoroughly for the Dutch-Speaking Search Engine Customer Expert position in Bulgaria
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your move to Bulgaria
• Monthly Performance Bonus to reward your dedication and outstanding results in the Customer Support Services environment
• Fully remote working arrangement within Bulgaria, offering outstanding work-life balance and flexibility
• Ongoing professional development and clear career progression pathways within Mercier Consultancy Group
• A vibrant, multicultural, and supportive team culture that celebrates diversity and shared success
• And Much More...

Life in Bulgaria

Bulgaria is rapidly emerging as one of Europe's most exciting and affordable destinations for international professionals, and it is easy to understand why. Nestled at the crossroads of Eastern Europe, Bulgaria offers a breathtaking blend of ancient history, stunning natural landscapes, and a vibrant modern culture. From the cosmopolitan energy of Sofia and the bohemian charm of Plovdiv to the sun-kissed Black Sea coastline and the majestic Rhodope Mountains, Bulgaria provides an extraordinary backdrop for both personal and professional growth. With a warm continental climate, low cost of living, and a rapidly growing international tech and customer support services community, Bulgaria is the ideal destination for Dutch-speaking professionals seeking a fresh start.

Relocating to Bulgaria means immersing yourself in a rich culinary culture, enjoying world-class restaurants and lively social scenes at a fraction of the cost found in Western Europe. Bulgaria's welcoming locals, affordable housing, excellent public transport infrastructure, and growing expat communities make settling in remarkably straightforward and enjoyable. Whether you are drawn by the promise of affordable, high-quality living or by the adventure of exploring a country full of character and opportunity, Bulgaria delivers on every front. For those pursuing Dutch-speaking jobs abroad, jobs in Bulgaria represent an exceptional combination of career advancement, lifestyle enrichment, and financial reward — all within the heart of a truly beautiful European nation.

How to Apply

Are you a fluent Dutch speaker ready to take the next step in your career? Do not miss this outstanding opportunity to join a leading customer support services team in one of Europe's most dynamic destinations. Whether you are actively exploring Dutch-speaking jobs, searching for jobs in Bulgaria, or specifically seeking the Dutch-Speaking Search Engine Customer Expert position in Bulgaria, Mercier Consultancy Group is here to guide you every step of the way. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you promptly. We look forward to welcoming you to the Mercier Consultancy Group family and helping you build the career you deserve.