Dutch Customer Support Agent - Medical - Work… at Mercier… · Athens

Dutch Customer Support Agent - Medical

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and Business Process Outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience from application through to successful placement. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are currently seeking a dedicated and highly motivated Dutch Customer Support Agent - Medical to join a prestigious international customer support services team based remotely within Greece. This is a unique and rewarding opportunity for Dutch-speaking professionals who are passionate about making a meaningful difference in the lives of customers navigating medical products, services, or healthcare-related inquiries. As part of a dynamic customer support services environment, you will be the first point of contact for Dutch-speaking clients, delivering empathetic, accurate, and solution-focused assistance with the highest standard of professionalism. If you are exploring Dutch-speaking jobs or searching for exciting Jobs in Greece, this Dutch Customer Support Agent - Medical position in Greece could be the career-defining move you have been waiting for.

Key Responsibilities

• Provide professional, empathetic, and efficient customer support in Dutch via phone, email, and live chat channels, addressing medical product and healthcare service inquiries.

• Accurately document all customer interactions, case notes, and resolutions within the customer relationship management (CRM) system in accordance with company and industry standards.

• Guide Dutch-speaking customers through medical product usage, prescription queries, appointment bookings, and healthcare navigation processes with clarity and care.

• Escalate complex or sensitive medical cases to the appropriate internal departments or medical specialists, ensuring a seamless and compliant customer journey.

• Maintain a thorough and up-to-date understanding of medical products, services, and relevant regulatory guidelines to deliver accurate and trustworthy customer support.

• Adhere to strict data privacy and confidentiality protocols, including GDPR compliance, when handling sensitive patient and customer information.

• Collaborate closely with team leaders, quality assurance specialists, and cross-functional teams to continuously improve customer support service delivery and overall customer satisfaction scores.

• Meet and consistently exceed key performance indicators (KPIs) including customer satisfaction ratings, average handling time, and first-contact resolution rates within the customer support services framework.

• Native or fluent Dutch language proficiency (both spoken and written) is absolutely essential for this role.

• Valid EU passport or EU citizenship is mandatory.

• A strong background or genuine interest in the medical, healthcare, or pharmaceutical sector is highly advantageous.

• Previous experience in customer support services, call centre operations, or a client-facing role is preferred, though motivated candidates with transferable skills are warmly encouraged to apply.

• Excellent communication, active listening, and problem-solving skills, with the ability to handle sensitive medical topics with professionalism and empathy.

• Comfortable working in a remote, digital-first customer support services environment, with reliable internet access and a professional home workspace within Greece.

• Good working knowledge of English for internal communications and training purposes is an advantage.

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise
• Fully Paid Relocation Package, including return flight, private airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece
• Monthly Performance Bonus to reward your dedication and outstanding results
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition
• Comprehensive Health Insurance coverage from day one
• Fully Paid, Structured Training Programme tailored to the medical customer support services sector
• Remote working arrangement within Greece, offering flexibility and an outstanding work-life balance
• A vibrant, multicultural, and supportive team environment with real opportunities for career advancement
• And Much More...

Life in Greece

Relocating to Greece is far more than a career move — it is a lifestyle upgrade that countless international professionals describe as truly life-changing. Greece is a country of extraordinary natural beauty, boasting over 300 days of sunshine per year, a stunning Mediterranean coastline, ancient historical landmarks, and a warm, welcoming culture that embraces newcomers with open arms. Whether you are exploring the iconic ruins of Athens, island-hopping across the azure Aegean Sea, or simply savouring a coffee in a sun-drenched village square, Greece offers an unparalleled quality of life that perfectly complements a fulfilling career in customer support services.

Beyond its breathtaking landscapes, Greece is celebrated for its world-renowned cuisine, its deeply rooted sense of community, and its remarkably affordable cost of living compared to other Western European destinations. For Dutch-speaking professionals seeking exciting Jobs in Greece or exploring new Dutch-speaking jobs across Europe, Greece presents a genuinely exceptional opportunity to grow professionally while immersing yourself in one of the world's oldest and most vibrant cultures. With a fully paid relocation package taking care of every detail of your move, there has never been a better time to begin your next great chapter in Greece.

How to Apply

Are you ready to take the next exciting step in your career and secure your place in this outstanding Dutch Customer Support Agent - Medical position in Greece? We would love to hear from you. Click Apply Now to submit your application, and a dedicated member of our specialist recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. Whether you are actively searching for Dutch-speaking jobs, exploring Jobs in Greece for the first time, or simply ready for a bold new adventure, Mercier Consultancy Group is here to make your journey as smooth and rewarding as possible. We look forward to welcoming you to our growing family of international professionals.